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With the support of the Store Director manage all aspects of the Hermès store in line with the commercial strategy approved by the management of Hermès (GB) Ltd. Be proactive in business development in order to meet goals, as set out by the company. Constantly strive to exceed the expected standards of Hermès. Provide inspirational and a motivational leadership, giving vision and clarity to the team. Lead by example in developing a highly performing team who deliver exemplary service to our clients.

Support the development of the business by spending at least 60% of the time on the sales floor, for client relationship development as well as for coaching and mentoring of the team. Ensure an operational excellence in the store through a deep understanding of processes and attention to detail. Act as an integral leader and ambassador for Hermès. Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement. In collaboration with the Store Director monitor all aspects throughout the business, which can impact the profitability of the store.

• At least 5 years of proven management experience
• Ability to perform as second in command in a pacey store environment
• Organised, flexible and reliable
• Strong CRM focus
• Excellent communication skills
• Excellent management skills
• Good IT Skills: sales system, Microsoft Office, Windows etc
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure

Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 260 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.

Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.

Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.

Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.