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The LVMPD is an EEO employer and maintains a drug-freeworkplace.

Salary Information:
The salary for this position is negotiated through a collective bargaining agreement. All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.

Definition
Incumbents perform a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency police calls for the area served by LVMPD.

Training, Education and Experience

• Must demonstrate a minimum typing speed of 35 net wpm (after errors).
• Possession of a high school diploma or General Education Diploma (GED).
• Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
• Be at least 18 years old by the date of the first test instrument.
• One year of work experience is desirable.

• Have a good work ethic.
• Have Microsoft OS and PC keyboard experience.
• Be fluent in the English language.
• Work well under pressure.
• Be able to multi-task, including talking and typing simultaneously.
• Be able to de-escalate and effectively address conflict over the telephone.
• Be able to identify and resolve conflict.
• Accept constructive criticism.

• Personal Appearance: While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public. Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty. Employees are prohibited from stretching or "gauging" their earlobes. All jewelry implants will not be exposed or visible while on duty. Tattoos or branding will not be exposed or visible while on duty and/or representing the Department. Such markings must be covered by clothing. Markings that cannot be covered by clothing will be covered using makeup, neutral-toned bandages, or patches. Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.
• Incumbents are required to work any assigned shift and day, including holidays, upon short notice if necessary.
• Classroom and call center environment; noisy distractions from multiple employees conversing over headsets; work with computers in varying light conditions.
• Vision sufficient to read the computer screen, as well as fine prints in documents.
• Speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone.
• Vision and hearing sufficient to multi-task.
• Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment.
• Endurance sufficient to sit for long periods of time, as necessary.

Application Filing
Applications must be submitted online and received by the posted closing date and time. Decisions on an applicant's qualifications for this position will be made solely on the information contained in the application and therefore, should be filled out in its entirety.

To determine your status after submitting an employment application, you may access your account by going to https://www.governmentjobs.com/Applications/Index/lvmpd.

Application Screening (Pass/Fail)
Applications will be reviewed to determine those candidates who meet the minimum qualifications. These qualified candidates will be invited to participate in the remainder of the testing process set forth below. Applicants will be notified of the results of the screening process via email. If you have not received your notification by 5:00 pm (PST) on Thursday, July 6, 2023, it is your responsibility to confirm your eligibility to test for this position by contacting the OHR representative listed below in the Inquiries Section.

Exam Dates*
Exam #1: Online Criticall (Weighted 25%) – Beginning Thursday, July 6, 2023
Exam #2: Oral Board (Weighted 75%) – Beginning Thursday, July 20, 2023

Exam Information

You will receive an email no later than 5:00 pm (PST) on Thursday, July 6, 2023 with instructions to participate in the online Criticall exam. The deadline for completing the online Criticall exam will be Tuesday, July 11, 2023 by 10:00 am (PST). NO EXCEPTIONS.

If you do not have access to a computer to take Criticall, please contact one of the team members listed under inquiries to request to take Criticall at LVMPD Headquarters on Tuesday, July 11, 2023. Testing is offered once per month at LVMPD Headquarters. The Las Vegas Clark County Library District has computers that can be reserved by referring to the following link https://vwebpcres.lvccld.org/PCResweb/pcres/reserve.pl or by calling 702-507-6091. If you reserve a computer at the library, please make sure to bring headphones.

• 
  The LVMPD reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards.

• Keyboarding/Typing
• Accuracy
• Call Summarization
• Cross Referencing
• Data Entry/Key Strokes Per Hour (While demonstrating the ability to multi-task under pressure and during disruptions.)
• Decision Making
• Map Reading
• Memory Recall
• Sentence Clarity

Helpful Tools

An Informational Booklet and Informational Video are available to assist candidates in preparing for the above selection process.

Additional Selection Processes
If you successfully complete the above selection process, you will undergo a thorough background investigation, including a polygraph exam. A polygraph examination can be stressful and may affect existing medical or psychological conditions or ongoing treatment. Candidates are encouraged to consult with their personal physicians to discuss whether the polygraph will affect a condition or treatment and then follow the guidance of their medical professional.

The background investigation takes approximately 90 to 120 days to complete. You must also meet the LVMPD Hiring Standards. LVMPD employees participate in the Department’s random drug screening process.

Please visit the FAQs available on our employment site for a listing of the LVMPD's open competitive selection and employment policies, and other pertinent information. Please visit www.protectthecity.com for additional information pertaining to the LVMPD and its hiring process.

Inquiries
Questions regarding this selection process may be directed to:

• Martha Casper, HR Technician, 702-828-3986, m15703c@lvmpd.com
• Rosanne Sorboro Steiner, Analyst, 702-828-3146, r14786s@lvmpd.com

Vision: The vision of LVMPD is for the Las Vegas community to be the safest community in America. This vision is realized by prioritizing human life and human interactions, and building trust with the citizens we serve.

Mission: The mission of the LVMPD is to provide exceptional police services in partnership with the community. Prioritizing the mental and physical well-being of employees enables our department to perform at exceptional levels and build meaningful relationships with community members.

Values: The acronym "I CARE" is the guiding principle for each and every LVMPD member. This acronym represents thevalues of the Las Vegas Metropolitan Police Department: Integrity, Courage, Accountability, Respect, and Excellence. The values are supported by behaviors, demonstrated by the actions of members, as they live these values. All members are expected to represent the values of the LVMPD while in the workplace and off-duty.

EEO: The LVMPD is an equal opportunity employer. All appointments to the competitive service shall be made withoutregard to race, color, religion, sex, age, disability, sexual orientation, national origin, genetic information, military service,or political affiliation and shall be based on merit and fitness only.

jobs@lvmpd.com

• 1 – 14 years of service:4.62 hours per pay period (3 weeks per year)
• 15 – 19 years of service:6.15 hours per pay period (4 weeks per year)
• 20 + years of service:7.68 hours per pay period (5 weeks per year)

• Deferred Compensation (457b):Employees may elect to make pre-tax and/or contributions of their income into an approved deferred compensation qualified plan.
• Flexible Spending Accounts:Employees may elect to make pre-tax contributions to a flexible spending account, to be used for unreimbursed medical expenses and dependent day care expenses.
• Supplemental Insurance:Supplemental insurance policies are also available, such as short and long term disability, cancer insurance, and accident insurance.Deductions for these policies are made on an after tax basis.
• LVMPD Group Life Insurance, Accidental Death & Dismemberment, and In Line of Duty Death recompense at $25,000 each