Job Description
The Role
WearerTech is looking for a motivated and enthusiastic Key Account Manager to join our team. This is a fundamental role within the business where you will be working closely with and reporting to the Sales Director. This is a chance to take on a fresh challenge within a dynamic and rapidly-growing company that cares for your personal and professional development. This is a national role covering a variety of accounts. You will split your time evenly between office and face to face interactions with customers.
The key responsibilities of a Key Account Manager include, but are not limited to:
- Account Growth: Identify opportunities for account growth and upselling within the key accounts. Develop strategies and plans to maximize revenue from existing clients, including cross-selling and upselling additional products or services.
- Strategic Planning: Develop account plans and strategies for each key account, aligning them with the overall business objectives. Identify new business opportunities within existing accounts and develop strategies to expand the account's scope and revenue potential.
- Relationship Management: Build and maintain strong relationships with key stakeholders at all levels of the account by understanding their business needs, goals, and challenges. Act as the main point of contact for key accounts and establish regular communication to ensure customer satisfaction.
- Forecasting and Reporting: Monitor and analyse key account performance, track sales metrics, and provide regular reports to management. Forecast sales targets and identify areas for improvement or potential risks
- Collaboration: Coordinate internally to bring in elements from sales, marketing, product development, and customer success to ensure effective communication and delivery of solutions to key accounts. Collaborate with the team to develop customized solutions to meet client needs. This will include providing direction to the customer success team for each relevant account
- Customer Advocacy: Act as a customer advocate within the company, ensuring that the voice of the customer is represented and taken into account when making strategic decisions. This would include feedback regarding their experience with the company's products or services.
- Market Research: Stay updated on industry trends, market conditions, and competitors' activities that may impact key accounts. Provide insights and recommendations to key accounts based on market research and industry knowledge.
- Trading Terms Negotiation: Negotiate pricing, and terms with key accounts. Ensure contracts are properly executed and that both parties are satisfied with the agreed-upon terms.
- Record-keeping and Documentation: Maintain meticulous records of all customer interactions, including meetings, phone calls, emails, and other communication. Document key account information such as contact details, preferences, and historical data. Keep track of customer inquiries, concerns, and resolutions. Ensure that customer records are accurate, up-to-date, and easily accessible for reference and analysis.
The Company
At WearerTech, we're passionate about creating footwear that makes a real difference in the lives of hardworking individuals who spend their days on their feet. Our innovative shoes are designed to alleviate pressure, enhance comfort, and improve overall well-being. With over six million satisfied customers, we take pride in helping people breeze through long workdays with increased productivity and reduced pain and discomfort in their back, knees, legs, and feet. Join us on this journey to experience the transformative power of our footwear and unlock your full potential.
The Person
The key skills and qualities of a Key Account Manager:
- Relationship Building and Networking: Strong interpersonal and relationship-building skills are crucial for you to develop trust and rapport with key clients. You should excel in building relationships at all levels within the customer account, from executives to operational teams. Cultivate a network of contacts and leverage those relationships to understand the customer's organization, needs, and decision-making processes.
- Communication Skills: Effective verbal and written communication skills are essential for conveying information clearly and persuasively. You must be adept at listening to client feedback, articulating value propositions, and presenting ideas in a compelling manner.
- Strategic Thinking: You need the ability to think strategically and align your efforts with the overall business objectives. Analyse market trends, identify growth opportunities, and develop strategic account plans to drive account expansion and revenue growth.
- Analytical Skills: The ability to analyse data and interpret sales metrics is crucial for you to identify trends, evaluate account performance, and make data-driven decisions. Be comfortable working with CRM systems and conducting market research to gain insights.
- Customer Focus: Have a deep understanding of your clients' businesses, needs, and pain points. Be customer-focused, committed to delivering exceptional service, and proactively meeting customer expectations.
- Collaboration: You often collaborate with cross-functional teams, such as sales, marketing, and customer support. Be skilled at building internal relationships, collaborating effectively, and leveraging internal resources to meet client needs.
- Business Acumen: Develop a solid understanding of business principles, market dynamics, and industry trends. Be aware of the competitive landscape, market forces, and emerging opportunities to drive growth for both the client and the company.
- Adaptability and Resilience: You often face changing client requirements, market conditions, and internal dynamics. Be adaptable, resilient, and able to navigate ambiguity while maintaining a positive and proactive approach.
- Experience in selling to end users while supplying via distributors, including effective channel management, value proposition alignment, strong relationship management with distributors, direct engagement with end users to understand their needs, collaboration with sales and marketing teams to drive mutual success, and providing training and support to reseller sales teams to enhance their product knowledge and selling skills.
The Benefits
The benefits include:
- Competitive salary and bonus scheme in a positive team environment
- Company car allowance
- Free food and drink throughout the day including lunch
- 25 days holiday
- Career progression available
- Job Type: Full-time
Salary:
OTE £60,000
Base £40,000
Bonus £20,000
Experience:
- Key Account Management: 2 years (Required)
Job Type: Full-time
Salary: £40,000.00-£60,000.00 per year
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 2 years (required)
- sales: 1 year (preferred)
Work Location: In person
Reference ID: KAM
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