Job Description
The postholder will provide high quality patient care through dedicated
administrative and clerical support to medical and nursing staff at ward level as part
of a multi-disciplinary team,.
The post holder will be the point of contact for all administrative and clerical issues
relating to patients’ pathway of care, tracking and supporting them from admission to
treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible,
customer focused and knowledgeable point of contact. Ward Clerks will display
sensitivity and tact when dealing with patients and relatives, prioritising tasks with
discretion to organise a varied and changing daily workload.
Main Duties and responsibilities
- To work as part of a clinical team ensuring that patients are admitted efficiently
and that investigative treatments, diagnostic procedures and operations take
place within national guidelines and in accordance with the trust policy. This
includes: NHS Constitution, and the Health and Social Care Bill 2011.
- Provide general reception duties for patients. Be aware of the needs and
concerns of patients and provide a friendly, efficient and courteous service to
patients, relatives and visitors, providing them with advice and information as
appropriate. Inform ward teams of patients’ arrival and deal with telephone
queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as
appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams, clinical
staff, clinical directorates /departments and/or senior managers as required.
Main Duties and responsibilities
- To work as part of a clinical team ensuring that patients are admitted efficiently
and that investigative treatments, diagnostic procedures and operations take
place within national guidelines and in accordance with the trust policy. This
includes: NHS Constitution, and the Health and Social Care Bill 2011.
- Provide general reception duties for patients. Be aware of the needs and
concerns of patients and provide a friendly, efficient and courteous service to
patients, relatives and visitors, providing them with advice and information as
appropriate. Inform ward teams of patients’ arrival and deal with telephone
queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as
appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams, clinical
staff, clinical directorates /departments and/or senior managers as required.
Main Duties and responsibilities
- To work as part of a clinical team ensuring that patients are admitted efficiently
and that investigative treatments, diagnostic procedures and operations take
place within national guidelines and in accordance with the trust policy. This
includes: NHS Constitution, and the Health and Social Care Bill 2011.
- Provide general reception duties for patients. Be aware of the needs and
concerns of patients and provide a friendly, efficient and courteous service to
patients, relatives and visitors, providing them with advice and information as
appropriate. Inform ward teams of patients’ arrival and deal with telephone
queries and internal security access.
- To attend ward rounds, white board meetings and/or MDT meetings as
appropriate, ensuring that all relevant medical records are available, that
treatment plans are documented and that documentation is completed &
electronically recorded. Attend regular meetings with consultant teams, clinical
staff, clinical directorates /departments and/or senior managers as required.
- To work as part of a multi-disciplinary team maintaining efficient systems and
processes relating to patient attendances and admissions. This includes
maintaining accurate computerised and manual records, inputting registration
and waiting list data onto the Trust’s computer systems and ensuring that all
patient records are kept up to date with any details relevant to the patient’s
attendance and/or admission. This may include registering new patients within
a ward setting and checking demographic information during patient
encounters.
- To accurately record patient activity on the daily bed return and registration
systems, including inpatient, day case and outpatient clinics and keep all
relevant clinical systems and ward diaries up to date, as a permanent record
of ward admissions.
- To ensure all patients’ records are available to clinical staff as required in
adherence with the Trust Medical Records Policy. This may include receiving
discharge summaries, histology reports etc. and preparing them and patients’
records for review by clinicians. Maintain an efficient system for the tracking of
healthcare records and X-rays through the use of computer tracking systems,
ensuring that any medical notes in your possession are kept in numerical or
alphabetical order and that they are kept in a non-public area. Ensure that all
patient documentation is filled in patients’ notes &/or transferred to appropriate
ward, medical records &/or other departments as required
- To provide administrative support to ward managers to enable efficient
processes.
- Facilitate discharge processes, including distributing correspondence and
liaising with relatives, carers and other involved agencies as agreed with the
Ward Manager and/or Discharge Coordinator(s) to ensure integrated approach
to patient care.
- As appropriate, to notify GPs via telephone, email and / or fax of admission
outcomes and diagnostic results. To liaise with GP practices to ensure that
patients have received all appropriate follow-up.
- To liaise with Clinical Site Management Team and ward staff to enable efficient
bed management.
- Ensure paperwork is accurately completed including admissions, discharges,
transfer of patients and data entry requirements.
- To liaise with clinical staff to ensure that specialist equipment is available,
where required, and that clinical teams are aware of admitted patients with
specialist needs.
- To liaise with other clinical/ diagnostic teams to ensure all diagnostics tests are
carried out within an appropriate timescale.
- Monitor and request stationary in line with local procedures.
- Contribute to quality and cost improvement/ CQUIN initiatives to improve
services.
- To arrange translation services, in liaison with the appropriate departmental
manager, as required. This may include foreign language &/or sign language
translation. Ensure that such services are available for the period of patient
attendance &/or admission as appropriate.
- To liaise with Clinical Coding Department to ensure that medical records are
accurately and promptly coded following all admissions.
- Be aware of the needs and concerns of patients and to provide a friendly,
efficient service to the patients. Use effective listing/communication skills when
dealing with potentially distressed or bereaved patients and/or relatives. Use
empathetic approach to patients and/or relatives seeking assistance from
clinical staff/senior managers as appropriate.
- Promptly answer telephone enquiries, taking and relaying messages in a polite
and helpful manner, taking action as appropriate.
- Provide cover for colleagues during periods of planned annual leave and
sickness.
- To undertake additional administrative tasks and responsibilities as required.
- Adhere to all Trust policies including Infection Control, Hygiene Code, Data
Protection Act, Uniform Policy, taking appropriate account of patients’ rights
and diversity and ensuring fair access to services.About NHS
CEO: Amanda Pritchard
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Government
Website: www.nhs.uk
Year Founded: 1946
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