Information Technology Analyst I/II
Salary increases effective:
4% - July 2023
3% - July 2024
The City of Pittsburg is searching for IT Superheroes! Want to contribute your incredible tech talents to benefit your local community? Join our team!
The Information Technology Division is responsible for the City's network infrastructure, cybersecurity, Help Desk support, and daily IT operations. The division supports a full-service city that includes City Administration, Police, Planning, Public Works, Power Company and Recreation departments.
As part of the team, you’ll contribute to a variety of upcoming and exciting projects as well as manage existing infrastructure, such as:
- Upgrade of Broadcasting System in Council Chamber
- Technology upgrade of the VMWare Virtual VDI Virtual Infrastructure
- Security camera and access control system rollout
- Enterprise Resource Planning (ERP) implementation
- Microsoft Exchange to Office 365 Migration
- Microsoft SharePoint Implementation
- Update and support existing systems like Eden, Cityworks, Accela, Granicus, Onbase, Yardi, Laserfiche, ArcGIS, AutoCAD, etc.
- Update and support City’s IT infrastructure comprising of Servers, Storage, Network devices, End points, Mobile devices, Telecom circuits, Operating Systems, Databases, Diagnostic tools, Websites, etc.
The IT Analyst requires significant administrative, analytical, and technical skills. The role is currently allocated at the journey-level. The City is establishing an eligible list to fill current and future positions.
IT Analysts will be responsible for installing, configuring, maintaining, troubleshooting, and monitoring the physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture as well as support and recommend necessary infrastructure changes and upgrades to limit interruption to services. Bonus skills: Data Analytics! (optimize the integrity and efficiency of databases, extract data from multiple systems/sources, configure reports, analyze results using statistical techniques and visualize findings).
The Ideal Candidate will have a proven track record of:
- Demonstrated IT super skills! Providing installation, maintenance and technical support services and trouble-shooting for a variety of information technology programs, computer platforms, including mobile systems, local area networks (LAN) and peripheral computer equipment.
- Project success and a list of customers that seek out your expertise, experience and problem solving capabilities as a collaborative and valued business partner.
- Providing thought leadership, innovation and contributions to drive transformation enhancing the internal and external customer experience.
- Passion for learning and growth; consistently searching for ways to enhance existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing novel solutions.
- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through application.
- Establishing action plans to complete work efficiently and on-time by setting priorities, establishing timelines and leveraging resources.
- Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Adapting quickly to change and easily consider new approaches.
- Collecting information from a variety of sources and utilizing your data analytic skills to track, validate, organize, analyze and report data.
- Demonstrating honesty; keeping commitments made to others; behaving in a consistent manner; keeping sensitive information confidential; adhering to moral, ethical, and professional standards, regulations, and organizational policies.
- Developing and maintaining effective relationships and relating well to others from varied backgrounds and in different situations; showing understanding, courtesy, tact, empathy, concern, and politeness.
Please note that the positions serving Public Safety will require successful completion of a thorough background investigation and polygraph examination.
ABOUT THE DEPARTMENT
The Information Technology Division is responsible for the planning, implementation, and daily management of the City’s centralized data network and telephone system infrastructure and all related citywide technology applications. The Information Technology Division strives to provide timely and quality customer service to maximize the use of information technologies in the most efficient and effective way possible.
The IT Division manages the daily operations of all IT systems (network, data center, storage systems, servers, databases, web services) and applies technology ‘best practices’ to deliver applications and to support business processes throughout the City organization.
ABOUT PITTSBURG
The City of Pittsburg is a culturally rich and diverse community of over 76,000 residents and expected to grow to 90,000 in the next 20 years. Pittsburg is located in the Bay Area Region of Northern California and is perfectly situated for easy access to San Francisco, Napa Valley, Sacramento, the foothills of the Sierra Nevada Mountains, and Lake Tahoe. Pittsburg City Hall is also conveniently located a short walk from the Pittsburg Center Station of the Bay Area Rapid Transit System (BART), making a commute from cities throughout the Bay Area very easy. Pittsburg has waterfront homes, a performing arts theater, a variety of seasonal events, an extensive park system, a large public-school system, and a variety of shopping centers. The recently renovated Marina is also an ideal place to visit and is located within steps of the Old Town shopping district and downtown living, with nearly 600 boat slips, a free public boat launch, fuel dock, café, bait shop, and the Pittsburg Yacht Club. Pittsburg has featured such events as the Seafood and Music Festival, car shows, movies in the park, kayaking, and fishing derbies. With its commitment to a quality community environment, Pittsburg is an ideal city in which to live, work and recreate.
The City of Pittsburg is a full-service city following the council-manager form of government. The City has approximately 300 full-time employees and at times, up to 350 employees total (depending on the season). Pittsburg is currently organized into the following departments: City Management, Community and Economic Development (Building, Economic Development, Code Enforcement, and Planning), Community Services (Housing Authority, Pittsburg Power Company, and the Successor Agency to the former Redevelopment Agency, CDBG/Housing Rehabilitation, Environmental Services, Waterfront Administration, and Property Management), Recreation, Human Resources, Finance, Police, and Public Works (Engineering, Operations/Maintenance, Utilities, Facilities, Parks, and Water Treatment). Fire Protection services are provided by the Contra Costa County Consolidated Fire Department. Pittsburg’s total budget for FY 22/23 is $225.9 million and a General Fund budget of $51.3 million.
A competitive benefits package for regular employees include cost of living and equity adjustment, CALPERS retirement, medical/dental/vision insurance, paid life insurance, retirement health saving account, deferred compensation plan with employer match, paid time off, tuition reimbursement, wellness activities, employee assistance program, employee development courses, and career advancement opportunities.
License/Certificate for Information Technology Analyst I/II: May require possession of, or ability to obtain, a valid Class C California driver's license.
Education Requirement for Information Technology Analyst I/II: A bachelor's degree in information technology or a related field
Experience Requirement for Information Technology Analyst I: At least one (1) year of professional level experience performing technical support and information systems operations, troubleshooting and repair.
Experience Requirement for Information Technology Analyst II: At least three (3) years professional level information technology related work and/or functions in a capacity similar to the City's Information Technology Analyst I (experience performing technical support and information systems operations, troubleshooting and repair).
Other Requirements: Physically and mentally capable of performing the functions of the job, including but not limited to those summarized in Typical Tasks. Positions serving Public Safety will require successful completion of a thorough background investigation and polygraph examination.
KNOWLEDGE/ABILITIES/SKILLS for Information Technology Analyst I/II: (The following are a representative sample of the KAS's necessary to perform typical tasks of the position)
Knowledge of:
Knowledge of principles and practices of technology systems and design, analysis, relational databases, and programming techniques; internal operating system technology, computer operations and hardware, and network communications theory; principles and techniques of software and systems quality assurance and control organizational analysis; modern office procedures, methods, equipment various modern computer languages for business application; applicable software.
Ability to:
Ability to research, design, test, and implement technology systems related to area of assignment; analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical issues and procedures; analyze problems related to area of assignment; identify and locate the source of the problem; diagnosis the problem and develop logical, reliable solutions; and design and initiate corrective actions; track service requests and trouble reports, and ensure problems are resolved; communicate technical issues to individuals with varying degrees of information technology knowledge; organize and manage multiple priorities and perform a variety of work assignments; sound judgment in recognizing scope of authority.
ADDITIONAL KNOWLEDGE/ABILITIES/SKILLS for Information Technology Analyst II:
Knowledge of:
Knowledge of principles and practices of producing effective project and technical documentation; principles and practices of good teamwork; network operating system and network architecture, configuration, and protocols; client server technologies; database design, structure development, features, operations, programming, and data access principles; project management and work flow analysis; use operating system languages as defined by the area of assignment and perform systems level programming in a distributed, networked environment.
Ability to:
Ability to interface/integrate defined operating system(s) with software and other systems; evaluate existing and proposed systems and recommend upgrades and/or modifications; coordinate meetings effectively and facilitate outcomes; diagnose problems of a more complex nature; work independently and propose solutions to technical problems of the most complex nature.
Applications may be submitted online at https://www.governmentjobs.com/careers/pittsburg. The City of Pittsburg utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Although, a resume and cover letter provide helpful added detail in reviewing qualifications, the job application may be rejected if the sections are considered to be incomplete. You will be notified of the next steps in the process via email! In the meantime, Let’s stay in touch through social media. Follow us on LinkedIn, Instagram and Facebook.
What Happens Next?
- We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
- Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.
- All offers of employment are conditional and new hires are subject to complete a pre-employment background screening that will consist of reference checks, livescan/fingerprint check and a civil check. Some positions require a medical examination, psychological examination, credit check, polygraph, drug testing, and full background investigation depending on the job characteristics. All new hires are required to show that they are eligible to work in the United States. All of these processes must be successfully completed before employment begins.
- The final phase of the selection process is the probationary period, which in most cases is twelve months.
Reasonable Accommodations:The City of Pittsburg is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.
The City of Pittsburg Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date.