About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits.
As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernisation, Network Optimisation, Data Centre Transformation, and Security Fortification.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits.
Zones offers end to end Logistics and Configuration support for Customer End User Devices. Services include the Procurement, Configuration, Deployment, Refurbishment and Redeployment of Customer IT Assets to support Customer Initiatives such as IMACs, Device Refreshes or Scaled Deployments.
This role deals with the integration part of this process and typically involved the following tasks:
- Returned Devices are assessed according to a defined Grading Criteria and Checklist. Some devices may require liaising with OEM Manufacturers to arrange warranty repairs or 3rd party stakeholders to provide out of warranty repair services. Returned devices then require basic configuration services such as imaging and asset tagging however other there is sometimes a need for post imaging configuration activities as well.
- New devices require basic configuration services such as imaging and asset tagging however other there is sometimes a need for post imaging configuration activities as well.
The Technical Configuration Engineer (Lifecycle Services) is responsible for staging, grading, cleaning and configuring of equipment at the Zones Configuration Facility.
The Technical Configuration Engineer additionally may provide technical support for Zones UK and could be used as a technical resource for completing Solutions that are sold to our customers. The Technical Configuration Engineer must be willing to be flexible as evening and weekend work as well as domestic and European travel may occasionally be required.
KEY RESPONSIBILITIES:
- The Configuration Function at the Zones Warehouse Facilities in Greenford, London).
- Working with the Zones Project Management during the Setup and Onboarding phase to ensure the service are setup in a seamless way as per customer requirements
- Imaging and configuring devices before they are sent out to the Customer
- Testing, cleaning and refurbishing incoming devices as per the defined Run Book and operational documents produced by the Project Management team
- Grading devices based on condition and photographing them
- Receiving requests for equipment via an online system
- Completing checklists and emailing them to the correct people within SLA
- Maintaining online systems that record inventory records and condition
- Adhering to SLAs relating to the delivery of customer equipment
- Hardware and Software Installations
- Audit and Asset Tagging
- Configuring and setting up devices as required (Laptops, Desktops, EPOS, Printers, Scanners, Handhelds etc.)
- Troubleshooting technical issues.
- Communicating to the Business and Clients where required.
- Maintaining internal “Configuration Department” stock – such as Customer asset labels, Consumables, Tools etc.
- Additional responsibilities in the future may include:
- The desktop environment and Windows deployments on PCs and laptops.
- Infrastructure support including Network and Servers.
- Hardware Support including Mobile Devices, Printers and Scanners.
- General Software Support including standard productivity software – i.e. MS Office, Acrobat etc.
- Asset Management.
WE’RE SEEKING CANDIDATES WITH THE FOLLOWING EXPERIENCE & SKILLS:
EDUCATION/CERTIFICATION:
- College level education preferred but not essential
CERTIFICATES/LICENSES, ETC:
- CompTIA A+
- Microsoft qualifications or vocational IT qualifications are desirable
REQUIRED EXPERIENCE:
- Excellent Technical skills: The role requires a diverse knowledge of IT systems, both hardware and software. We deal with a large range of systems, so the broader this knowledge, the better. Microsoft Windows is essential. Experience of MDT and/or Autopilot would be preferred. Laptop hardware maintenance (replacing keyboards, memory, hard drives) is also preferred.
- Excellent problem solving skills: you must be able to troubleshoot complex problems. Thinking on your feet is a key factor within this new role.
- Experience: We will require at least 3 years of experience in an IT services organisation or Helpdesk (at either 1st or 2nd line level). Experience of installations would be an advantage.
- Customer facing skills: We require excellent customer facing skills as you will be interacting with our Clients on a regular basis via email and phone calls. We want you to be an ambassador for our company.
Zones offers a comprehensive Benefits packageWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits.
At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!