Right now, we’re looking for Account Managers to join our team. For this role, you will be responsible for managing our Able to Pay customers through their journey with us from lead to successful installation, dealing with all queries to solution. This role offers a great opportunity to increase your knowledge and develop key skills within the energy industry, as well as an opportunity to work with various stakeholders within the business. You will have a pro-active working manner and as such will be able to prioritise your workload and manage time effectively. This is a diverse role that is predominantly customer facing where you will speak to your customer on a regular basis, advising them through their journey to the point of completion, providing a personalised and efficient service. This role will offer the hybrid working approach, where you will be working in the office (based in Westwood – Coventry or Trinity - Nottingham) around 3 days per week.
Responsibilities
- Manage a customer through the full life of their journey and every touchpoint
- Be customer obsessed – setting model behaviour for the standard of service that we should be providing
- Be curious, when reviewing customer accounts, ensure that all other processes have been followed, so that the install goes ahead first time
- Work across teams to be able to provide the right solution for our customers
- Planning survey and installation diaries, to ensure the resource is fully utilised, and the customer has a date within a suitable timeframe.
- Engage across departments to be able to solve problems for our customers to allow their journey to progress
- Look at the route cause of complaints from your customers, what needs to happen to prevent the same thing occurring for other customers
- Actively lead, coach, develop and motivate individuals within the team – sharing knowledge and experience that you have with others to remove the need for silo working
- Aim to exceed our targets, be proud of exceeding our customers’ expectations
- Building effective working relationships with external suppliers and internal stakeholders
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career
E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.