Organization Description
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Employer Description
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Job Description
Purpose
This is a fantastic role at the heart of our Store Academies coordinating the administration and training activity across the store talent lifecycle. This role has a key part to play in the attraction and recruitment of colleagues, building employability relationships and the coordination of learning for colleagues across the Region. Organising and maintaining an outstanding Academy experience for all colleagues who visit. This is a progressive role for an individual who is highly organised, technically proficient and with aspirations to broaden and develop their career and experience.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
Key Relationships and Stakeholders
- Offer exceptional service to all colleagues and visitors across the Store Academy
- Support the successful operation of the Store Academy as an outstanding environment to learn and develop. Maintain the standards and presentation of the Store Academy and all its facilities
- Co-ordinate Store Academy resources to support Regional activity and ensure effective learning and development for the Region
- Pro-actively support and maintain community relationships including academic partners (e.g. schools and universities), Marks and Start and Job Centre Plus
- Co-ordinate the buddy relationship for Marks and Start colleagues and ensure the successful running of each placement across the Region
- Co-ordinate the peak recruitment processes with the direction of their line manager
- Responsible for providing regional support for the coordination of recruitment. This includes;
- Completing and posting job requisitions in a timely manner, creating interview schedules in line with the Hiring Manager’s availability, extending job offers to candidates, ensuring candidates complete their onboarding process and uniform ordering in anticipation of their start date, delay start dates for any candidates where onboarding is incomplete and inform hiring manager, Track applicants to ensure recruitment targets are met and candidates are onboarded – flag any issues with the relevant store/team
- Acting as a subject matter expert for recruitment and new starter induction practices in order to support the Line Manager
- Coordinate the overall regional induction process for all new starters, liaising with stores to ensure they have the up to date induction process and the candidates are receiving a consistent induction experience
- Support Academy Team Manager and Store Manager with the coordination of learning and development for colleagues, relating to ‘test and learn’ initiatives across the Store Academy
- Support Academy Team Manager and Store Manager to collate business feedback through ‘test and learn’
- Support Team Managers in the monitoring of completion across all mandatory e-learning, at a Store and Regional level
- Support the Store Manager in leading an inclusive environment for colleagues
- Support and promote digital technology and applications through the Store Academy
- Provide feedback to managers and BIG to improve colleague experience
- Support the Store Manager, Academy Team Manager and the wider management team in embedding ‘Best in Town’ delivery
Technical Skills/ Experience
- Proven service excellence background
- Strong level of digital capability and confidence with new systems
- Awareness of our recruitment process and recruitment best practice
- Good understanding of the commercial operation, brilliant basics, and operational excellence
- A strong communicator with the ability to build relationships
- Maintains high standards, attention to detail and delivers on time, right first time
- Analytical thinking and able to utilise available data to provide insights on learning quality, talent interventions and Store Academy performance
- Demonstrates flexibility and adaptability to change
- A strong coach with the ability to deliver feedback – confidence to give direction
Key Relationships and Stakeholders
- Customers
- Colleagues
- Regional Manager
- LPSP
- SPP
- Store Managers
- Store Leadership
- BIG
- Retail recruitment team
- Colleague services
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Bristol, BRISTOL, ENGLAND;
Cribbs Causeway