Hampton Roads Community Health Center is a Federally Qualified Health Center and we provide quality and affordable healthcare for all. Our services include primary care, pediatrics, OB/GYN, dental care, behavioral health, and more. We prioritize the health and well-being of our patients and strive to make healthcare accessible to everyone in the community. We have five (5) community health centers in Norfolk and Portsmouth. Your health is your wealth and we are the bridge to healthcare!
Our organization is seeking three (3) Community Health Workers to join our team and provide support to our local community. The successful candidate will be responsible for providing health education and resources to individuals and families, connecting them with appropriate services, and advocating for their needs. The ideal candidate will have a passion for helping others, strong communication skills, and the ability to work collaboratively with other members of the health care team.
Conduct needs assessments, collecting and sharing information about available community resources and services; assisting patients to obtain appropriate services for which they qualify and of which they are in need; and provides a range of patient-centered services that link patients with healthcare, psychosocial, and other services.
Responsible for build trusting relationships with clients and to connect those clients to care, eliminating barriers and advocating for systemic changes; work to guide patients through chronic health conditions such as hypertension, diabetes, asthma; and encourage cultural competence among health care professional serving vulnerable and underserved populations.
Provide customized assistance to improve clients’ access to care through strategies like transportation assistance, telehealth, chronic health education, referrals to mental health resources, general wellness education, accompanying patients to appointments if necessary, and assisting with forms and applications; documents the outcomes of patient referrals; follows up with patients and agencies as appropriate.
Assist with scheduling and coordinating transportation as needed for health care appointments; administers various screening tools and other evidenced-based screening tools to identify service needs; participates in meetings with other entities as appropriate to facilitate and enhance the community health center.
Identify creative solutions to patient barriers that may require innovative thinking to locate appropriate resources; provides input and recommendations to internal team members regarding barriers to care and how to address equity challenges; and works closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
Serves as a case manager for Uniform Data System (UDS) reporting for Health Resources and Services Administration (HRSA); community connection point for residents and patients regarding services and community opportunities; advocates for patients when interacting with healthcare systems and partner services; coaching patients how to navigate services and other services independently by becoming advocates for their own care; encourages patients to model behaviors such as checking on appointments and arranging assistance.
Performs other duties as assigned.
High School Diploma or GED, and three (3) years of related community health care experience, case management, or other related experience. Must become a Certified Community Health Worker (CCHW) through Virginia Certification Board within six (6) months of hire. Knowledge of the healthcare industry and supporting resources for increasing access to healthcare is required.