Do you have 2nd/3rd line support experience? know the ins and outs of Linux and want to join a team handling critical application support... Then look no further. Pax8 are offering an amazing opportunity to join our Managed Support Team as a Linux Systems Administrator
You will be an integral part of the team providing vital support solutions to bespoke cloud solutions.
As a member of our Managed Support Team, you’ll be empowered to manage your own ticket queue, focusing on troubleshooting issues that arise across many of the partner cloud solutions. Working collaboratively and logically to problem solve, you’ll enjoy juggling multiple tasks, placing tickets with the right line for escalation while providing top notch customer service.
What's in it for you?
- You’ll enjoy a team environment with regular team training, individual support and mentoring plus access to +14,000 courses on our internal training platform means your potential has no limits. Investors and founders who have a clear vision for the company (and previously have backed companies such as Uber & Slack)
- You’ll be able to watch your impact in the business by providing support to even the largest partners in DACH region
- Stepping into a technology unicorn that is growing exponentially across Europe with more than 149,000 different businesses that could access our platform and the services we provide.
- You will have a manager that is approachable no matter the situation with no micromanaging, giving you the complete trust to focus on the task at hand.
#TeamWorkMakesTheDreamWork and our team live and breathe our values, elevating each other and celebrating their wins through healthy competition and insatiable appetites for success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.
It's our mission to be the world’s favourite place to buy cloud products – and make you a part of that success story!
Lets look at what you will be doing...
- Incident management, responding to all types of tickets within the required SLA
- Acknowledge and remediate alerts that come through to the ticket system
- Handling customer phone calls
- Dealing with escalations from other teams.
- Monitoring backup issues
- Completing server patching, ensuring automated processes are working and issues fixed where needed.
- Assisting other teams around the Partner services function.
- Keep on top of personal administration, ticket reviews, internal meetings and timesheets.
- Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programmes, receiving peer or manager coaching, taking on stretch projects or on the job training.
Join us and you’ll be part of a team carrying the responsibility for launching individual careers that carry the hopes and dreams of our employees.
Requirements:
Let's look at skills you need for this role...
- Reasonable experience with Windows, Linux, and OSS technologies.
- Recent, hands-on experience of deploying and running virtualized cloud services using VMware.
- Solid understanding of cloud computing technologies, business drivers, and emerging computing trends (Azure, AWS or Public Cloud).
- Technical knowledge of Apache, NGINX, IIS, DNS, SQL, MySQL, NoSQL, SSL, SFTP.
- Strong knowledge of networking, hardware, server provisioning, maintenance.
- Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems
- Experience with configuration management and automation technologies such as PowerShell DSC, Chef, ARM Templates, Ansible, and Puppet.
- Solid understanding of access management, administration, and application support.
- Solid understanding of modern authentication protocols and cyber security principals.
- Experience using help desk software and remote support tools preferred
- Experience in building customer and partner relationships.
In order to fulfil this role you should be resident in this country with a valid right to work.
The modern workplace is in our DNA so working from home is not a problem. However, teamwork is also valuable, and that's why we function on a hybrid model, so we can come together in our fantastic new offices for social events, fun and shared success!
We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!
Preferred qualifications:
- Linux +
- AWS Cloud
- Azure 104
- LPIC - 1
Lets look at the exciting bits...
- Salary: £30,000 - £40,000 ( dependent on experience )
- 25 days holiday (Will work on a rota covering Bank holidays)
- Dedicated time for training and personal development
- Private healthcare including dental
- Health & Wellbeing coaching support
- Fun and frequent company and team socials
- “Live your best life” pass to support your health and mental wellbeing
- And plenty more that wont fit on this advert…..
Designated Office & Working pattern
- Your designated office will be our Farnborough site
- Hybrid & Home Office Working
- On-call rota. 1 week in every 6.
Why Pax8?
Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
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Equal Opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)
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