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Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Essential Functions

The Senior Business Analyst, Technology Workforce Planning will drive a number of key initiatives for workforce planning and Contractor management across Visa's Technology & Operations organization. This position interacts with a wide range of stakeholders both within Technology and also with cross-functional teams including Finance, HR, Sourcing, and Legal teams. Key responsibilities include:

• Drive key workforce planning initiatives for Technology & Operations organization including:
  • Program management related to establishing new office locations, partnering closely with Technology teams, Human Resources, Real Estate and other cross-functional stakeholders
  • Implement process and system improvements for improved workforce plan management
  • Strategic planning activities such as assessing new Technology hubs, growth levels in existing sites, and other regulatory considerations
  • Reporting, analytics, and dashboards on workforce performance
• Lead a number of concurrent workstreams related to establishing a pipeline and supplier management framework for Visa's Application, Development and Maintenance (ADM) contingent suppliers:
  • Build and operationalize contingent resource demand pipeline to ensure preferred suppliers understand upcoming resourcing business needs
  • Implement process improvements to streamline contingent resource selection and onboarding activities
  • Partner closely with Technology teams and Sourcing for on-going governance and supplier management activities
  • Manage supplier engagement relations and liaison between hiring managers, Workforce Leads, CWSO and suppliers
  • Build dashboards, create executive ready reporting when needed and drive the daily and monthly operations call with suppliers

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

PLEASE NOTE: RELOCATION AND/OR SPONSORSHIP IS NOT SUPPORTED FOR THIS ROLE

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor's degree in Finance, Economics, Computer Science or a related field. Advanced degree a plus, but not required
• 7+ years experience in managing cross-organizational, multi-stakeholder programs or activities, ideally with direct experience in workforce planning, procurement operations and/or supplier management
• Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed
• Solid analytical and problem-solving skills, ability to think strategically
• Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Strong process orientation and a solid understanding of project management techniques, methodologies, and best practices
• Proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Project)
• PMP, Lean Six Sigma, or similar certification preferred

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.