Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.
The Role - Site Controller
To constantly check all areas of the building to ensure maintenance is undertaken efficiently. To record any damage to the building or health and safety issues with the helpdesk and relevant school staff. To manage the rota and all necessary cover over a 7 day period. To ensure that maintenance stock is ordered weekly and stored safely on site. To ensure that the Cleaning Supervisor conducts a regular stock check. To ensure all staff are provided with and wear standard uniform and PPE. To constantly strive to increase performance levels and customer satisfaction and to manage all costs. To conduct at least a weekly walk around arranged with a member of school staff to assess any areas for remedial action. To carry out audits as required. To lead by example and to be an active part of the site controlling team when required.
This is a full time role working 37.5 hours per week.
Duties/Key Responsibilities
- To manage the delivery of all services within the schools in accordance with the contract SLA’s and to ensure the smooth running of the school. To manag the standard of building maintenance, cleanliness, security, and grounds to the highest of standards.
- To undertake regular inspections of the building to ensure that all reactive maintenance are logged with the helpdesk and appropriate action taken.
- To be familiar with all of the plant within the school and to have a good understanding of the workings of the BMS system and its functions.
- To manage any staff and there work load appropriately and manage any staff performance issues. To maintain suitable records for sickness, performance related or discipline issues. To carry out basic staff training and record.
- To ensure all staff understand the correct use of all substances and to manage and maintain the COSHH register in relation to the use of all products.
- To ensure all team members understand the risk assessments for the activities which they are undertaking including lone working, manual handling, safe guarding of children and all other activities.
- To manage a minor maintenance budget and to check that all works carried out on site are completed satisfactorily. To manage spares and parts on site and there use and reorder.
- To manage and monitor all waste removal and disposal and to ensure the bin store stays locked and secured through out the day.
- To ensure all statutory checks are completed and that all staff are aware of their obligations in carrying out these tests.
- To complete all audit paperwork as directed by your line manager
- To ensure adequate staff cover is maintained during both term time and shutdown periods to allow the schools to be maintained and serviced appropriately.
- To complete and agree works schedules for shutdown periods and to provide in writing a schedule to be completed to each school in a timely fashion.
- To promote staff motivation and a proactive working ethos with all staff members
- To suitably discipline any member of staff who constantly fall below acceptable standards of service delivery and to provide guidance and direction to staff who are not achieving the desired standards
- To manage all contractors whilst on site in all activities and services
- To observe and comply with the Health and Safety Policy and Codes of Practice as outlined in the health and safety folder.
- To comply with instructions relating to security and confidentiality.
- To ensure that you and your team conduct themselves in a professional and smart manner at all times and wear any uniform or PPE as provided
- To attend and deliver any company training as required by your manager
- To act as incident controller in the event of an emergency and to coordinate all appropriate personnel and actions.
- To be flexible in assisting with staff shortfalls or emergency situations.
- To constantly strive to cut costs
- To constantly strive to deliver excellence in customer service
- To live the company ethos of people, places and potential
Skills Required
Knowledge of general DIY
- Range of general handyman skills such as general DIY skills, minor plumbing, carpentry, electrical
- Good customer service skills
- Amenable and approachable personality
- Ability to liaise with and assist external service providers
- Ability to work in a team
- Willingness to learn new skills and undertake training to develop role
- Flexible and adaptable in approach
- To be able to demonstrate the behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.
As this role will involve working in school's confirmation of appointment will be subject to completion of a satisfactory Disclosure Barring Service Check.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.