End Date
Friday 23 June 2023
Salary Range
£45,054 - £50,060
Agile Working Options
Hybrid Working
Job Description Summary
Builds, maintains & manages a defined portfolio of client relationships, helping them to grow or improve their Business. Delivers an excellent client experience, whilst identifying opportunities to help meet their stated & unstated needs, being an expert user of colleague tools to drive added value to the client. Works collaboratively with colleagues and builds strong networks to bring the whole bank to the client. Helps Britain Prosper, spending the majority of time with existing clients (allowing time for preparation and follow up) and delivers fair outcomes. Takes ownership for their own personal development and works with digital technology to improve their own personal effectiveness
Job Description
At Lloyds Banking Group, we’re driven by a clear purpose - to Help Britain prosper. We're focused on making a difference to our customers, businesses and communities as the UK's largest Retail, Digital and Commercial bank.
The following vacancy has been created specifically for Returners. You’d only be eligible to apply for this role if you’ve taken a career break for at least 18 months so please don’t apply if this doesn’t apply to you.
To learn more, visit our website https://www.lloydsbankinggroup.com/careers/culture-and-inclusion/agile-working/returners-programme.html
Our Mid Corporate Business sits within the Business and Commercial Banking arm and looks after clients turning over between £25m to £100m. We' re currently looking for an Associate Relationship Manager to join us to support both the Relationship Manager and Relationship Director offer the funding, support and services to their clients in order to help them manage and grow their business.
What we'd love you to have experience-wise
Essential Skills
Passion For customer Service The role is built on a real desire for putting customers first and if you share this and recognize the importance of making a difference together, look no further. The client is at the heart of all we do and you'll be expected to deliver excellent service.
Identify Client Solutions a key aspect of the role will be to lead and grow deposits and suggest new products and services whilst also making sure credit reports are completed in a timely and accurate manner so that the facilities we hold for our clients are appropriate.
Communication Skills Both written and verbal will be important as you'll prepare and provide up to date information on customer relationships to enable the RM and RD to meet customer requirements and business objectives. You'll also regularly attend and lead client meetings in partnership with our product partners and being able to establish trust and relationships is important.
Collaboration you'll work closely with many departments in the Bank ranging from Group Transformation, Online Banking service teams, Product partners etc giving you an insight of other opportunities that exist and also improve client experience.
What we’d be keen to see in your work style
A proactive approach and desire to (re)learn, you'll also be willing to challenge the ways of working and how they could transform how we interact with our customers and colleagues.
We'll provide training to the applicant with the right skills and attitude if you do not currently hold the technical knowledge, but you'll be encouraged to take initiative to seek support and learn from your peers.
Finally, you'll have a collaborative and positive style – cultivating a team culture built on personal growth, respect and recognition, which supports and celebrates the input and contributions made by everyone
Why Return to a career with LBG?
Unlike some other returner opportunities out there, we offer a permanent role in a supportive working environment from day one. Since launch, we’ve successfully hired over 150 dedicated professionals into technical and leadership roles.
We welcome our Returners into teams committed to help you reimagine your career and rebuild your workplace expertise. You'll benefit from ongoing support from your line manager and your team and also from being part of the wider Returners Community where you can connect with other colleagues like yourself and you’ll have access to Returners Hub that will help you plan your learning and build a personal development plan that works for you.
Together we’ll make it possible!
About working at LBG
We’ve adopted hybrid working and flex between working from home and while we can’t accommodate every flexible working request, we’re happy to have a conversation about what hours might work for you.
We also have the scale to provide you with ongoing opportunities to develop and achieve a rewarding and fulfilling career.
Every successful Returner will join with a permanent contract and access to wide ranging benefits scheme including:
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A competitive salary
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A performance related annual bonus
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Generous pension contribution of up to 15%
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[30] days holiday plus the bank holidays on top
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Private health cover
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Various share schemes, including free shares
Please note for locations outside of London, the pay range is £37,000 to £45,000
We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.
So if you qualify and you're ready to dust off those hard-won skills then get in touch and apply today! Let’s see where our Lloyds Banking Group Returners can take you...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.