Job Ref: CH1422
Branch: Balmoral Arms
Location: Ballater, Aberdeenshire
Salary/Benefits: Competitive Salary + extensive benefits package + service charge up to £2k pa
Contract type: Permanent
Hours: Full Time
Shift pattern: Various and flexible
Hours per week: 20 - 30
Posted date: 03/06/2023
Closing date: 05/07/2023
Do you have the commitment and attention to detail needed to keep up our standards of cleanliness?
We’re looking for a Room Attendant to help us provide first-class service to our guests by keeping the hotel exceptionally clean. It would be very helpful if you have previously worked as a housekeeper in a hotel.
You’ll need to be reliable and committed, with excellent personal presentation. Exceptional attention to detail, a passion for providing excellent customer service, and the ability to work under pressure are also required. The job requires flexible working, on various days of the week. As a part of the housekeeping team, you’ll need to communicate well with others.
Each day you’ll prepare guest bedrooms and bathrooms for current and arriving residents, assist with laundry/linen distribution, and replenish guest supplies. You’ll remove any lost property left behind, report any damaged or missing items to the Head Housekeeper, and stock up housekeeping cupboards.
Always following health safety guidelines, you’ll clean corridor areas within your allocated section, and complete any other tasks as requested by the Head Housekeeper.
What we need from you
- Previous experience of housekeeping in a hotel or similar environment
- Commitment and attention to detail
- Passion for first-class customer service
What we offer our team members
- Hourly rate up to £10.50 depending on experience, plus excellent benefits
- Option of live-in accommodation
- Up to 30 hours per week – dependent on what the right candidate is looking for
- Shifts flexible – to fit in around other commitments/lifestyle
- Comprehensive induction and full training and supervision
- Learning and development opportunities
- Career progression
- Perk Box - lots of retail discounts
- Birthday holiday
- Long Service Award - Each year on your annual service anniversary you receive a voucher for a one-night Dinner Bed Breakfast stay at a Crerar Hotel of your choice for 2 guests
- Discounted accommodation for you, your friends and family
- Discounted Food and Beverage
- Discounted Spa Treatments
- Employee of the month award
- Recommend a friend up to £250
- Contribution of up to £250 towards your driving lessons
- Excellent team meals
- Pet Bereavement Day
- School Start Day
- Online GP and Prescription Service
- Online and helpline employee assistance programme
- Pension
- Occupational Health
The recently refurbished and relaunched Balmoral Arms is in the historic tourist village of Ballater in Royal Deeside. The village is just over an hour’s drive away from Aberdeen or 1 ½ hours by bus.
The hotel itself has 46 bedrooms, a bar, restaurant and treatment rooms. It has recently been designated a 5-star Inn by the AA. This is an exciting time to join as there’s limitless opportunity for team contribution, learning, growth, and progression. The hotel has a positive and supportive team culture.
Ballater is a friendly village with a great community. There’s a supermarket, post office, cafes, restaurants, pubs and a collection of shops. The region is famous for its river and magnificent mountain scenery, and attracts many hikers, mountain bikers, fishers, skiers and tourists.
What do you have to offer?
Do you like the idea of making a difference? Does the idea of working as part of a team to create amazing guest experiences appeal to you? Do you thrive in a fast-paced environment? If this sounds like you, then please do get in touch for an initial informal conversation either over the phone, over Zoom or in person.
Working for Crerar Hotels is more than a career, it’s a lifestyle
Enjoy riverside walks on your days off or go canoeing or mountain biking after your shift. Due to our stunning location, we encourage our colleagues to explore the best of our beautiful country and have fun along the way.
Do you bring personality to your work and aim to exceed guests expectations?
Then we want to work with you!
The Balmoral Arms is brimming with character both the building and its team.
Known for its charm, proper Scottish hospitality and lively music scene, the Balmoral Arms is popular with locals and guests. That's why the team pride themselves on providing quality service with a friendly approach, worthy of the inn's AA awarded four star inn accolade.
The homely lounge, with its wooden-beamed ceilings, open fires and Victorian decor, complement the welcoming bar with its homemade, classic dishes and regular folk bands.
Located in the village of Ballater at the heart of Royal Deeside, the Balmoral Arms Inn is at the eastern gateway to the Cairngorms National Park, just 43 miles west of Aberdeen. The area even has the royal seal of approval, with the Queen's summer home of Balmoral Castle down the road.
The location is ideal for outdoors lovers, with seasonal skiing at the nearby Lecht ski centre or Glenshee, and opportunities for hiking and biking the mountains in better weather.
Year round, regardless of whether the roaring fire needs lit, you can be sure a warm welcome awaits.
Can we tempt you to be part of it?
Three reasons to choose a career with Crerar Hotels
Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.
We share the spirit of Scotland through our values. We take pride in providing a truly authentic experience we're warm in personality, curious to get to know our guests and confident in sharing our knowledge. We take what we do seriously, but our humour means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"