Job Description
Do you have a passion for quality improvement and want to play a pivotal role in improving care for our surgical patients?
We have an exciting opportunity for 5 x dynamic individuals with demonstrable improvement or project support experience to support our surgical specialties in deploying the national Care Co-ordination System (CCS) across the Trust. Following a successful pilot in Urology, we are keen to accelerate implementation within all surgical specialties. The system supports clinical and scheduling teams in planning, scheduling, and managing patients through the elective pathway, ensuring we optimise our theatre capacity whilst significantly improving patient and staff experience. This improvement uses key enablers, i.e., data and technology alongside redesign of existing processes, with a view to developing a universal (multi-specialty) approach.
- Interview Date: 16 June 2023
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
This is a great opportunity for staff with previous project support experience or a development opportunity for staff who want to learn more about quality improvement, whilst helping us to deliver one of our Trust objectives for 2023/24.
Within this role you will:
- Support implementation of the Care Co-ordination System in surgical specialties
- Support process mapping of current state to identify the essential and desirable process change requirements to maximise use of the system
- Provide analytical support to understand data quality issues and work with teams to rectify prior to implementation of system
- Ensure all key stakeholders e.g., information team, clinicians, specialty leads are involved to fully realise the benefits of the system
- Manage and track the mitigation of risks and issues and manage dependencies across teams and departments
- Actively participate in the Trust-wide Surgical Improvement Programme to ensure alignment of priorities
- Promote a positive attitude, apply critical thinking, and display confident and articulate communication skills
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
You will work alongside our Newcastle Improvement and Peri-Operative leads whilst integrating with surgical and theatre teams to provide co-ordination, action plans, training, advice, analytical and practical support to ensure operational readiness for go live. You will be able to use your own initiative and demonstrate good judgement, problem-solving and analytical skills to facilitate change. We are looking for an exceptional communicator who can inspire staff at all levels of the organisation. Whilst a good working knowledge of surgical pathways is desirable, this is not essential.
Job Purpose
- To support the CCS Delivery Manager and team to successfully rollout the Care Co-ordination System (CCS) across the Trust.
- To support the Delivery Manager in developing robust training plans
- Accountable for providing accurate training and usage data in a timely manner, as directed by the Delivery Manager.
- To work with clinical specialties in readiness for deploying CCS, ensuring essential technical and operational requirements are met and data quality issues highlighted and if practicable, resolved prior to go live.
- To support process mapping of current state to identify the essential and desirable process change requirements to maximise use of the system.
- To manage and track the mitigation of risks and issues in relation to Directorate adoption of the system to ensure deployment deadlines are achieved.
- Monitor and report regularly on progress against key milestones to the Delivery Lead.
- To support the development of CCS benefit trackers and agree data collection strategies to ensure timely and consistent evaluation of the system.
- To lead on discrete initiatives to support optimisation of CCS and adoption of the Universal Booking & Scheduling process across the Trust.
- To work closely with Peri-Ops management team and provide support to resolve high priority operational issues.
- To highlight organisational themes and issues related to surgical flow and work with clinical and management teams to implement solutions.
- To support high priority improvement initiatives as directed by the Surgical Transformation Programme Board
- To support CCS users, providing additional training and support where required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
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