Together we are Trusted to Serve Scotland.
It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here. The work we do keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant
Join us as a Risk Technician within our Customer Response and Streetworks (CR&S) team. Together we’ll protect Scotland’s most precious natural resource: our water.
The CR&S team are involved in the planning and scheduling of customer generated work, including burst repairs, lead pipe renewals and ironworks. We are responsible for ensuring compliance with the New Roads and Steetworks Act (NRSWA).
As a Risk Technician within the team, you will be required to prioritise and plan work to meet customer SLAs, whilst ensuring NRSWA compliance and keeping the customer informed at all stages of progress.
What you'll be doing:
- Planning, scheduling and managing customer generated planned and reactive work to maximise customer experience and ensure Scottish Water meets all targets, driving continuous improvements in Customer Experience and squad productivity, and communicate updates to customers to ensure we are giving the highest level of service possible.
- Informing the councils of all planned work on the roads and strive for zero Financial Penalties through close management of all legal notices to ensure Scottish Water and contractors are complying with the appropriate legislation. You will liaise with roads authorities and contractors where necessary to drive continuous improvement.
- Implementing field resources and managing Scottish Water’s risk-based maintenance programme by creating and implementing maintenance plans that maximise the efficiency and effectiveness of available resources and assets, and managing the risk to the businesses critical assets.
- Co-ordinating the provision of comprehensive work packs for all planned work activities including site specific hazards, risk assessments, traffic management proposals, utility information, customer requirements and impact on operational activity.
- Managing the interfaces with customer operations and Alliance Partners ensuring effective working relationship at all times by managing the operational plans and ensuring exceptions are dealt with. You will liaise closely with Alliances to ensure successful jeopardy management of work allowing targets to be met.
What you'll need:
You will have the ability to work in a planned environment and prioritise workloads alongside managing urgent work that may arise. You'll be customer-focused, committed to going the extra mile to ensure excellent customer service is provided. You'll be proactive and driven with the desire to take ownership of the customer journey to ensure highest level of customer experience.
Excellent communication skills are essential in this role, and you will have the ability to drill down to understand the root cause of a problem, work well with other team members and have a desire to embrace change and culture of continuous improvement.
It would be beneficial if you also had a working knowledge of; Aurora (Street Works Register) system, NRSWA (New Roads Street Works Act) legislation, Workflow Management Systems (e.g., Ellipse/Salesforce); Scheduler Systems (e.g. Salesforce) and experience of stakeholder management.
What You’ll Get
The salary band for this role is £31,380 £43,350 (depending on experience) and it is a full-time position.
You can also expect:
38 days of holiday per year (including public holidays) with the option to buy 5 more
Eligibility to join the defined benefit, contributory pension scheme
Annual company bonus
Life assurance scheme
Paid time off for community volunteering
Access to "SW Splash", saving you money on holidays, bills and shopping
Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working
The closing date for applications is the 13th of June 2023.
Do you have any support needs?
Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us
here
with the vacancy reference number in the subject line so we can work with you to support you throughout your application.
Working at Scottish Water
Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.
We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.
Next Steps
Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.
For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:
SWRecruitment@scottishwater.co.uk
As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.
Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.