Job Description
An exciting opportunity has arisen in the Head and Neck outpatients for a band 2 health care assistant to join our friendly and professional team in providing a high standard of care within the specialties of ENT and Maxillo-facial.
We are looking for an enthusiastic and caring Healthcare Assistant who is able to assist the clinical team in the delivery of the ENT/maxillofacial services.
You will be supported in your role to learn all aspects of your job and you will be given the opportunity to develop within your role.
To assist with the direct care of patients as delegated to and supervised by registered nurse / health care professional.
To provide support to the nursing team working collaboratively with members of the multi-disciplinary team and contributing positively to the delivery of high quality compassionate care.
To uphold the fundamental standards of safety and quality always putting the patients first and protecting them from harm.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
To assist registered nurses/health care professionals in the delivery of individualised holistic patient care. according to policy/procedure.
To ensure that consent is obtained prior to delivering all aspects of patient care.
To involve relatives / carers in the delivery of care interacting with them helpfully and in a friendly manner providing information as appropriate.
To ensure care is delivered with compassion and respect to all patients.
To work with the multi-disciplinary team, and contribute to the prevention of patient harm by participating in risk assessments e.g. pressure ulcer development, falls, nutrition, and comfort rounds.
To ensure privacy and dignity are maintained at all times and protect confidential information.
To assist patients with all care as delegated by the registered nurse/health care professional.
To assist patients in meeting their nutritional need and accurately record intake on the appropriate charts (if applicable), reporting any changes to the registered nurse / practitioner or doctor responsible for the patient’s care.
To safely and accurately measure and record patients’ physiological observations e.g. pulse, respirations, blood pressure and temperature, escalating and reporting to the registered nurse/health care professional responsible for the patient’s care.
To safely and accurately measure and record blood glucose levels, reporting to the registered nurse / health care professional responsible for the patient’s care.
To accurately document any observations and care provided in the appropriate record informing the registered nurse to whom you have been delegated care, of your actions.
To safely and accurately undertake urinalysis, record the results, and report to the registered nurse or doctor accountable for the patient’s care.
To safely obtain samples (urine, stool, sputum, etc.) in accordance with Infection Prevention policies, guidelines and clinical practices, ensuring accurate completion and verification of patient information.
To safely transport samples to the laboratories in a timely and professional manner.
To safely escort patients to other areas / departments as requested by the registered nurse / health care professional.
To chaperone patients requiring clinical examinations, as per Trust’s Chaperone Policy.
To ensure that appropriate moving and handling techniques and equipment are used when manual handling.
To report back any relevant information to the registered nurse accountable for the patient’s care.
Make the care of people your first concern, ensuring the patient has a positive experience whilst in your care.
To answer the telephone in a courteous and professional manner, accurately taking messages and informing the relevant person(s).
Respond appropriately to patient concerns and questions raised escalating to the accountable registered nurse / health care professional for the patient during that shift.
To ensure areas are maintained clean and tidy, and are appropriate stocked against agreed levels, including storage areas and medical equipment.
To comply with Health and Safety Regulations and to report accidents / untoward incidents / hazards / unsafe equipment to the nurse in charge / registered practitioner immediately, utilising the incident reporting system.
Act in a courteous and helpful manner at all times ensuring practical delivery of compassionate care respecting others, including the care of deceased patients and their families.
Maintain professional carer behaviour at all times as an employee of the Trust and therefore representative of our values and beliefs including the objectives of the Trust.
Work towards’ healthcare support workers’ registration with the Nursing Midwifery Council as and when this is established.
Ensure your practice is supervised by a registered nurse health care professional / who remains accountable for the delivery of care.
To attend mandatory training and such courses / lectures / in-service training, as indicated by the needs of the service and own personal development, as indicated at appraisal and within personal development plan (PDP).
To be familiar with, and comply with all appropriate Trust policies and procedures.
At all times maintain a professional image and comply with the Trust’s Dress Code Policy.
At all times act in a professional manner, to uphold the reputation of the profession and the organisation.
To undertake any other duties as may be required to meet the needs of the service within the limitations of the grade for the post.
To see full list of duties and main responsibilities, please refer to the full job description attached to the vacancy on the Trust website.
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