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We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Do you enjoy collaborating and engaging with a variety of stakeholders?

Could you encourage and drive the implementation of continuous improvement across the Driver and Vehicle Standards Agency?

Would you thrive working in a fast-paced and dynamic role where no two days are the same?

If so, this is a great opportunity to join our team as the Operations Business Services Team Manager and we'd love to hear from you!

As the Operations Business Services Team Manager you will be responsible for managing the Operations Business Services team, whose main function is to lead on the management of core business services, deal with emergent issues and drive an environment of continuous improvement on behalf of over 2000 front line staff.

You will work with project teams to drive forward an ambitious programme of change, improvement and transformation of services across DVSA Operations, embedding a number of different projects simultaneously.

The Operations Business Services Team Manager will also have responsibility for Operations core business services which includes risk management, strategic planning, management of centralised budgets as well as other key functions.

You will work closely with Operations directors and senior manager teams to ensure that the services are always in the best position for delivering against business objectives and providing excellent customer service.

You will also provide support and absence cover to the Head of Operations Business Services and regularly feed into the Operations Corporate Senior Leader (CSL) team.

You will have line management responsibility for the Operations Business Services team, comprising of 5 reports.

Responsibilities include, but are not limited to;

• Being an ambassador of Operations strategic approach to managing change and continuous improvement in Operations. This will include ensuring the voice of all Operations colleagues is heard and acted upon.
• Taking end to end responsibility for the management of risk across Operations, ensuring that there are robust reporting/escalating practices in place for both local and directorate level risk registers.
• Overseeing business planning and strategy for Operations, engaging with Strategy and Planning teams, utilising subject matter experts as appropriate.
• Working with senior management and corporate colleagues to maintain oversight of operational resilience and contingency planning.
• Taking responsibility for centralised Operations processes such as overtime and other business processes.

For more information about the role and responsibilities please see the attached Candidate Pack.

We would love to be joined by a motivated individual with experience of successfully delivering change and improvement, and who has an understanding of Risk Management, Governance and strategic planning processes.

You will have a ‘can-do’ attitude and will enjoy managing a varied workload. Your fantastic organisational skills mean you are able to balance and prioritise multiple tasks to achieve successful outcomes.

You will have good judgement and problem solving skills with the ability to remain calm under pressure and handle sometimes unexpected situations and challenges.

You will have excellent oral and written communication skills and are able to quickly build rapport and strong working relationships with a variety of stakeholders.

You are an enthusiastic leader, able to motivate and inspire a team to provide first-class customer service.

Embracing and delivering change is one of your strengths and you enjoy supporting others to improve performance and embed better practices.

Additional Information

There will be occasional travel required with this role to other DVSA locations, which may include overnight stays.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

Visit the Department for Transport careers website to read more about the great opportunities and benefits of working at DVSA.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Job contact :

Name :
Karen Farr
Email :
karen.farr@dvsa.gov.uk

Recruitment team

Email :
dftrecruitment.grs@cabinetoffice.gov.uk