Job Description
Account Manager
£30,000 - £40,000 + bonus
Hybrid / remote working options with occasional travel to Manchester office
This is an Account Manager role with a focus on building relationships, ensuring customer satisfaction, client retention and growth. As software continues to transform the way in which organisations across the UK manage risk, health and safety, we are growing our share of this fast-moving and ever-expanding market. As an Account Manager at Shield Safety, you’ll have responsibility for managing around 150 of our medium-size accounts within UK Hospitality and Retail.
We are a rapidly growing business that is on a mission to enable food-related businesses to protect their brand, their people and their customers. We work in an extremely fast-paced industry with plenty of growth opportunities, so we are looking for someone who brings a positive outlook and an energetic approach.
This is a full-time role with a flexible working pattern. Some time will be spent in Shield Safety Head Office in Manchester when required.
The Company
Shield Safety is the UK’s leading provider of Food Safety, Fire Safety and Health & Safety software and services. We work with some of the biggest brands in the hospitality and retail sectors including Tesco, Revolution Bars, Interstate Hotel Group, YO! Sushi, Malmaison and Wilko Retail Ltd. For 20 years, Shield Safety have been working with some of the largest and most respected businesses in the UK, making safety simpler and more effective for them. We work with businesses of all shapes and sizes, from single-site food businesses to fast-growing chains and national household names, and our customer retention rate of 95% speaks for itself.
Our team of world-class safety experts and software superstars have developed a way for businesses to ensure they are full compliant with their health and safety, fire safety and food safety. In using our software and services, businesses can say goodbye to the mountains of paperwork and tedious processes. We have developed super smart software that takes risk management to the next level, instantly giving up-to-date information and making reporting the overall safety status a doddle, and we are trusted to protect thousands of leading companies each year.
Key Responsibilities
- Support the Account Management team to manage a wide portfolio of reputable customers, from prospect to contracted stages and build strong relationships with them
- Facilitate face to face customer care meetings and deliver customer excellence in line with the Customer Care Strategy
- Strengthen and grow existing customer relationships and achieve cross-sell revenue target
- Write sales related documentation including proposals and renewal agreements
- Manage and track client and transactional information in a CRM system and provide weekly reports
- Retain existing clients and manage dispute resolution
- Learning, understanding and advising clients on how to use our services and software and enabling them to realise the value of these
- Establish and maintain regular and appropriate communication with the key contact(s) for the customer through meetings, emails and calls
- Keep abreast of competition, competitive issues and products
- Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
- Manage relationships effectively within the company, internal/external stakeholders, clients and suppliers, maintaining efficient and appropriate communication with all parties
- Travel to customer locations in support of new business sales
- Conduct power point presentations and articulate key points concisely without over-complication
Key Skills
- Exceptional commercial awareness
- Strong analytical and problem-solving capability
- Minimum of 1 years’ experience in a client facing account management role
- Ability to work autonomously and multi-task as you must prioritise and handle several activities at any one time
- Able to work under pressure, to tight deadlines in fast paced environment
- Experience in building strong client relationships, reinforced by building trust, advising and upselling
- Excellent time management and communication skills together with the ability to be flexible and creative
- Flexible to travel throughout the UK when required
What We Offer
Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.
At Shield Safety, we have worked closely as a team to develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthdays off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.
We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).
Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.
Equality, Diversity and Inclusion
At Shield Safety we are proud to have a diverse workforce, and we are committed to ensuring equality and inclusion at all levels within the business. It is imperative that we have a mix of talents, skills and experience within our teams and actively encourage diversity in order to meet these requirements. We value the diversified opinions when we make key decisions, generate new ideas or come up with solutions to challenges. We know that this is the best way to support our clients, and we feel that our workplace should mirror the demographic make-up of the population and of our client base.
As the company continues to grow and expand, we welcome applications from everyone interested in joining our team, including applicants within underrepresented groups. Our recruitment process is being continually refined and evolved to ensure that all applicants are screened fairly and without discrimination.
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexitime
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Education:
Experience:
- Account Management: 3 years (required)
Work Location: Hybrid remote in Manchester City Centre, M1 1FT
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