At DC Thomson we are a business with a purpose – to make a positive impact on the communities we serve.
We are home to some of the world’s best loved media brands, organised around local news and radio, companionship, kids, advocacy, energy, puzzles and hobbies.
The Courier, The Press & Journal, The Sunday Post, Beano, Stylist, Puzzler, The People’s Friend, My Weekly, Pure Radio, bunkered, Energy Voice, Findmypast and Brightsolid are just some of the brands you might know us for.
Deeply rooted in our communities, we are investing in data, technology and talent to unlock a new level of understanding about what really matters to our customers. This is how we are shaping the future of media.
We’re changing the way we work to create a flexible, collaborative, learning-led culture that draws on expertise from across the organisation to create award-winning content and cultural moments that make audiences want to be part of our communities.
Our HQ is in Dundee and we have bases around the UK employing over 1,200 extraordinarily creative colleagues working in a mix of office/home/hybrid. They’re passionate about being part of the story of so many well-loved brands and they’re crucial to our ambitions for the company.
We’re looking for the best people to join us at DC Thomson, to share their energy, ideas and skills and be part of our story.
Why join us now?
DC Thomson is on an exciting transformation journey to growth. Our brands matter to people and we are passionate about sustaining meaningful relationships with the communities these brands serve.
Focused on creating brilliant content and experiences that inspire our audiences and communities.
The opportunity
DC Thomson’s Commercial Operations team is undergoing a period of transformation, adopting new ways of working across a new department-wide structure and creating new functions to support the success of our Commercial team. Supporting our sales organisation in daily activity and identifying new opportunities to bringing efficiency, automation, and insight. Sales Enablement functions is a newly established team which will work as part of this framework to provide the necessary sales materials, training, and support to the Commercial team.
Reporting into the Sales Enablement Manager, the Sales Support lead will work hand in hand with our sales and wider operations teams to ensure the success of advertising campaigns, providing governance of the ad booking process and providing excellent support to our clients. Your ability to be extremely well-organised, always one step ahead, is important, as is being a good people-person with the ability to juggle multiple tasks and support your team.
What will you be doing as Sales Support Team Lead?
- Leading the sales support team
- Ensure order capture and processing are handled in an efficient and timely manner
- Position Sales Support as the central point of contact between national, local and events sales, the Commercial Operations team and our advertisers post sale
- Establish and track goals with your team members
- Liaise between sales, production, and warehouse teams to ensure all departments are in sync
- Take an active part in projects and ongoing workstreams focused on refining and improving department process and system
- Advise on Gemstone best practice working with Sales Enablement and Sales leadership to improve ways of working, reporting on progress
- Work to improve wider commercial teams use of Gemstone, identifying any opportunities to optimise workflows, systems, etc.
- Attend regular inter-department meetings
Ensure that team:
- Work with key stakeholders which include sales teams (internal and external) and wider commercial operations team teams to ensure timely and accurate delivery of all materials related to a booking post sale
- Manage all advertiser campaigns from the point of a booking being confirmed to fulfilment. Ensuring that the correct booking, delivery, and creative specifications are shared and adhered to.
- Support planning department if support is required to escalate the delivery of missing creative assets
- Process and book features, campaigns, and advertisements across our portfolio for our National and 3rd party sales teams considering special positions, technical specification and planning notes when required
- Analyse and review incoming artwork to ensure it conforms to our technical specification across print and digital products using pre-flight processes
- Email proofs where automated processes may not be an option and liaise with customers for final checks and respond to any changes as required
- Liaise with creative, production and ad operations teams to drive efficiencies with copy-flow and campaign delivery
- Working with DC Thomson’s accounts teams to resolve all invoicing queries promptly, raising proforma invoices and chasing prepayments from clients
- Coordinate response to all incoming requests, providing accurate and timely delivery of information
- Participate in projects across the group to find efficiencies and improve our operating processes
- Actively participate in any training which may be available to ensure personal development and undertake bespoke system training or software training when required
What we are looking for
- Strong attention to detail and commercial understanding
- A commercially driven thinker that can identify and act upon opportunities
- The ability to build and sustain relationships with stakeholders
- Self-motivated, enthusiastic individual able to communicate at all levels with a proven track record of working on their own initiative
- Experience of working within an administrative capacity for a large team
- Proven ability to manage multiple responsibilities and tasks with high attention to detail and flexibility
- Excellent verbal and written communications skills
- A high-level of competency with Microsoft Office suite
- Familiarity with office technology and applications
- High degree of numerical accuracy with conscientious attitude to problem solving
What to expect from the recruitment experience.
As we move through the recruitment process, we want to get to know you, as well as help you understand the team, where we are going and how you can play a part in our future a little better.
Following an initial screening process, if you are selected to move to interview, we will introduce you to the hiring panel over email and make sure you’re clear on the outcomes of your time with them, as well as timelines for hearing any next steps.
We will also share any helpful feedback we can with you, so whether it’s the right role or not this time around, we can help each other grow.
To make sure you are supported to be at your best through the process, please let us know if there is anything we can do to support your application or make adjustments along the way.
To apply for this role, please follow our online application process and submit a CV and cover letter.
This is a full-time, permanent position, working 35 hours per week from any one of our local offices. The role presents the opportunity of hybrid working that must include regular office attendance. We offer a generous package including 34 days holiday, Health Cash Plan, excellent Pension, a competitive salary, and many more staff discounts and benefits.
We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.
If you have any issues with your application, please email recruitment@dcthomson.co.uk
Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.