To apply you will be asked to complete a short application form in the first instance and sit the Civil Service Verbal Test (CSVT). If you successfully pass the test, you will be invited to complete the full application form.
Please complete the online test as soon as possible (within 24-48 hours is recommended), the closing date for the test and full application form is 11:55pm on 7 June 2023. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.
Due to the anticipated high volume of applications it is possible that you may pass the test minimum score but we might have to raise the pass mark and as a result, you may not progress to the next stage.
Please copy and paste your CV including your work history and qualifications into the online application form when prompted.
Please complete your Personal Statement, in no more than 1000 words and in the order listed below, provide details of how you meet the following Essential 'Experience' criteria:
1. Customer focussed and able to evidence effective customer service skills within a customer service environment.
2. Experience of working as a team member to deliver common goals
In the case of large application numbers, an initial sift may be conducted using the lead experience question, as below;
1. Customer focussed and able to evidence effective customer service skills within a customer service environment.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm Wednesday 7 June 2023.
Please note the sift will take place shortly after the closing date. If successful at sift, you will be invited to attend a face-to-face interview, starting week commencing Monday 26 June 2023 over a 3-week period. This may include an additional written test. (Candidates may refer to notes within their interview but they should be used as a prompt only).
The final stage will consist of a blended interview. The blended interview will test the remaining Essential Experience criteria and Behaviours listed in the Job Description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
You can find more information on how we use your personal data on our website
Feedback will only be provided if you attend an interview or assessment.