Job Description
The Roster Maintenance Team Leader is an exciting role within the TUI Airline Northern Region Crew Planning team. This role is responsible for ensuring all Pilot and Cabin Crew Rosters are maintained post publication through to the operational window, adhering to compliance requirements of industry regulations, legislation & industrial agreements.
This role will provide leadership to the Roster Maintenance and Crew Travel teams looking after our Northern Region Airlines. Reporting to the Northern Region Crew Rostering Manager, this role is the critical link between the planning and operational teams.
Due to the operational nature of this role, it is based onsite at Wigmore House. This opportunity is offered on a Fixed Term Contract basis to end October 2023.
Applications close 7 June 2023.
ABOUT THE JOB
Ensure crew focus is maintained consistently within the roster maintenance window, responsibility for decision making in relation to maintaining the published rosters, appropriately challenging peers making operational decisions to ensure that the Flight Crew impact is understood
Advise on crew availability when requests for additional flying are being considered outside the 72-hr window by the Operational Planning team, Aviation Planning or other airline managers and colleagues
Provide briefs and updates to Crew Planning leadership, Pilot and Cabin Crew Management, and airline safety & compliance colleagues of all irregularities involving air crew rosters
Track the usage of planned and rostered reserve duties proposing changes and improvements where applicable
Review the impact of aircraft programme changes and flight changes on crew availability, taking appropriate action to minimise disruption to crew members and protect robust rostering practices
Work closely with the Rostering Team leaders and team members to promote an open, honest team culture to enhance employee engagement and deliver the highest levels of operational integrity and customer service
Responsibility for training new team members in both legal and regulatory agreements
Coach and mentor, the Roster Maintenance and Crew Travel teams to consistently deliver to and above expectation
Support recruitment, where necessary, of Roster Maintenance and Crew Travel Executives
Oversight and control of cost and spend within the Roster Maintenance window. Continuously maintaining focus on financial objectives for both Roster Maintenance and Crew Travel teams – ensuring efficient rostering practices avoiding unnecessary costs
Ensure the Roster Maintenance and Crew Travel teams align to provide professional service to all TUI Aviation airlines crew in accordance with regulatory and industrial agreements
Maintain process and records to support ongoing learning and evidence ongoing training within the Roster Maintenance and Crew Travel teams ensuring recurrent training is completed in a timely manner
Develop strong working relationships with local airline Crew Planning and Crew Management regarding communication and opportunities for continuous improvement
Responsible for liaison and cooperation with crew collective representatives as appropriate
You’ll ensure that you will remain up-to-date and current on all procedures and policies affecting your day-to-day role to allow you to continually review the procedures relating to the Crew Planning Manuals
ABOUT YOU
Understanding of irregular operations and crew expectations in such events
Experience of working with policy and or legislative agreements
A creative problem solver, able to consider alternatives and arrive at a logical decision
Understanding of working in a matrix organisation taking account of cultural differences and working practices
Comfortable with ambiguity and working under pressure in a reactive environment
Great communication skills with the ability to liaise and influence effectively with internal and external stakeholders at all levels
Proven analytical ability with good financial and cost awareness
Team worker with flexible attitude and ability to engender a strong team dynamic
Able to present detail and complex information in a clear and concise manner
#LI-DD1
ABOUT OUR OFFER
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Discretionary Bonus Scheme
Private Medical Insurance, single cover with option to add dependants
Permanent Health Insurance
Excellent rates with foreign exchange
Pension scheme and life assurance
We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you require any further information regarding this opportunity, please email careers@tui.co.uk
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
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