4,000 professionals, 0 days wasted, 1 incredible purpose. Together, we will beat cancer.
Sales and Operations Manager (CancerTools)
Location: Stratford, London (High flex – we’d expect you to be in the office 1 to 2 days a week)
Contract: Fixed term contract for 12 months, 35 hours per week (flexible working arrangements considered)
Salary: £40,000 - £44,000 per annum (depending on experience)
Application Deadline: Wednesday 7th June at 23.55. This vacancy may close earlier if a high number of applications are received or once a suitable candidate is found, so please do not delay submitting your application to avoid any disappointment.
At Cancer Research UK, we exist to beat cancer
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we we’re looking for someone talented, someone innovative and ambitious, someone like you.
About the team
CancerTools, the research tools arm of CRUK, is a non-profit, global community of cancer researchers, academic institutes, and professional societies, with a shared mission to accelerate cancer research. With a history of more than 40 years of managing and providing reagents to both academic and for-profit laboratories around the world, CancerTools has been steadfast in its mission of accelerating cancer research by making research tools widely and easily available.
What will you be doing?
The Sales & Operations (S&O) Manager is an essential role within the Sales and Operations function, providing an excellent service to our customers, whilst also supporting the wider CancerTools team. You will become involved in a wide variety of tasks to support the development and growth of the organisation. You will work closely with the rest of the Operations team to ensure the smooth processing of orders, servicing both academic and commercial partners and delivering on team KPIs.
Key Accountabilities:
Accountable for processing orders, facilitating inbound and outbound shipping of materials, and overseeing invoicing.
Act as first-level triage for our customer services inbox and communicate with internal stakeholders to ensure effective resolution of customer enquiries.
Maintaining a positive and open communication with our production lab team to ensure the smooth day to day running of order fulfilment.
Collaborating with the Business Development team on sourcing materials and fulfilling licensing deals.
Liaising with vendors to communicate any manufacturing requirements to fulfil orders and maintain an active stock of products.
Account management of key customers and suppliers.
Working closely and building relationships within the wider CRUK organisation.
What skills are we looking for?
Proven sales/operations experience in a complex environment, with a particular focus on customer management.
The ability to prioritise, manage conflicting deadlines, work well under pressure and manage multiple tasks at once. Strong attention to detail.
Experience in using a CRM system for the management of customer communication and sales tracking (HubSpot Preferred).
Confident communicator and networker with experience of building relationships with key stakeholders, with an ability to engage and influence.
Enthusiastic team player, always ready to take up the next challenge.
Problem solver, able to identify new processes and implement from beginning to end.
For a full job description please email
Laura.Mitchell@cancer.org.uk
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We review pay annually and aim to recognise individual performance and achievements.
We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
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There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at
recruitment@cancer.org.uk
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Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.