We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
2023-4282
Dorchester Collection
Corporate Office - Revenue & eCommerce
Business Analyst
Permanent
Full time
We care about your career and are known for having the absolute best people in the industry. When you join us as a Business Analyst, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a Business Analyst at the Corporate office, here are just some of the great benefits you will receive:
- Complimentary stays with breakfast included in all 9 Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card
- Season ticket loan and cycle to work scheme
- Exclusive Access to a discount platform featuring 1000s of retailers
- Competitive retirement scheme
You’ll love what you do and take pride in delighting our guests:
- You will be responsible for providing the business analysis that will support decision-making, identify underlying drivers of performance and strengthen business strategies
- Collect, analyse and present key insights & tailored recommendations working in collaboration with global and local teams.
- Report on Commercial performance on a weekly & monthly basis and conduct deep-dive analysis where needed, working closely with the broader Commercial Team – Digital, Contact Center, Sales and Revenue Management-.
- Collaborate closely with the IT department to ensure optimal use of the systems & data accuracy
- Drive best practices and standardisation of reporting across the Commercial department
- Help define an F&B Reporting strategy to support the identification of revenue and profitability opportunities (outlets & banqueting performance, targets, menu engineering...)
- Produce and contribute to presentations to and for the Executive team and the Board
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Business Analyst you’ll have the opportunity to bring these to life and continue to create our legacy.
- The items shared are the essence of a day in the life of a Business Analyst but we’ll make sure you are provided with specifics on how we care for our hotel.
- Additional activities include: building performance dashboards, working with Development team for market study, collaborating on ongoing strategic initiatives…
The items shared are the essence of a day in the life of the Business Analyst but we’ll make sure you are provided with specifics on how we care for our department
- You’ll bring your unique personality and passion to the role and the team.
- You have a talent for analytics, attention to details and inquisitiveness
- Previous experience in analytics
- Excellent Excel and PowerPoint skills
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are an asset
United Kingdom
Sixth Floor East, Lansdowne House W1J 6ER London