Working at our iconic office in King’s Cross, London, and virtually via Microsoft Teams.
We’re looking for a Product Designer with experience in UX, UI and service design to join the Product Design team in our London office.
You’ll be working on our SaaS platform that equips customer service teams with intuitive applications, empowering them to reach the best possible customer outcomes. You’ll be working in a squad, alongside a skilled and resourceful team of developers, product owners, data and business analysts.
You'll play a key role in delivering end-to-end product experiences, guiding the process from research and discovery to ideation, prototyping, and user-testing, followed by product launch, measuring, and ongoing improvements.
You’ll receive regular mentorship and support from your squad, line manager, product managers and of course our entire Product Design team.
0-12 months you’ll deliver
Research activities. Conducting user research and testing to gain a deep understanding of our users. Reviewing data with Analysts to understand and measure behaviours. Conducting comparative analysis to understand feature gaps. Review existing journeys to identify areas of optimisation.
Experience mapping. Understanding our users’ goals, desires, and expectations. Mapping the experience, journeys and flows to help us prioritise pain-points and opportunities.
Ideating. Working with your squad to develop ideas and prioritise. Plan and facilitate co-creation workshops.
Crafting user interfaces. Translating your concepts into appealing UI design wireframes and clickable prototypes with a strong focus on Responsive Web Design principles. Provide a design spec to aid in implementation.
Testing and learning. Using a variety of testing approaches and tactics; card sorting, clickable prototypes, usability studies, tree testing, think out loud studies, A/B and multi variant testing.
Measuring and iterating. Measuring the outcomes of your work with your squad. Iterating and prioritising identified areas of improvement.
Planning and Prioritising. Working closely with the squad to plan and prioritise new features and functionality, optimisations, and areas of focus together.
Review implementation. Working together with the developers you will aid in implementation and review the final output before it’s shipped.
Growing the design system. Designing new components, layouts, grids, flows and interactions which will feed into our design system and component library.
Evolving! We’re continually looking to improve and evolve our process by trying new techniques and removing obsolete ones to ultimately ship better products.
We need knowledge, experience + expertise in:
You can demonstrate strong end-to-end product design competencies. You’ll have shipped numerous features and iterations, perhaps across multiple products. You’ll have been a product designer for some time.
A natural collaborator – We highly encourage collaboration within the team, and believe it is a core requirement for this role. You’ll be working with a cross-functional team made up of Product Owners, Developers and Analysts, as well as adopting feedback from the wider Product Design team and other business partners.
Experienced knowledge of design and research tools. You’ll have mastered the likes of Figma, FigJam, Adobe Creative Suite, UserZoom and MS Office. Nice to have – Dovetail and Frontitude.
Knowledge of Agile methodologies. You’ll have experience in working within scrum teams and aware of the ceremonies that take place and are comfortable participating.
Clear and confident communicator that can present, demo, and articulate their design decisions to your squad and to our senior business partners.
Understanding of Accessibility standards (WCAG AA). To help us strive towards shipping products that are inclusive and accessible to everyone.
Self-motivated and curious. You’ll be self-driven and proactive to take ownership of your design decisions. You’ll love asking the why’s and questions that truly understand the users’ needs and business objectives. And lastly, a desire to learn and develop your craft.
And would love you to know or learn:
API Mapping
Enterprise UX
Service Design
We help people move forward with credit, and help our colleagues to move their careers forward too.
We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.
Over 5 million UK customers are supported by our award-winning customer service.
We are an equal opportunity employer and value diversity at our company. We want all of our colleagues to feel able to bring their whole selves to work. We do not discriminate on the basis of disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race, religion or belief, sex, and sexual orientation. We will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the application and interview process
Our dynamic NewDay culture
We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future. We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.
At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us. NewWork, our flexible, hybrid working approach, helps you to manage your work/life. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc. Our tax efficient green car and cycle to work schemes save you money (and help the planet).
Ask your Talent Acquisition Partner to tell you more about any of our perks.
Let’s talk about this role – contact talent@newday.co.uk
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