Hours: 37 Hours Per Week
Interview Date: 7th June 2023
Closing Date: 29th May 2023
Salary: Grade 3 (21,575-£22,369 FTE)
Delivery Driver/Assistant Building Officer
Grade 3: £21, 575- £22,369 (£11.18- £11.59 per hour)
Full time: 37 hours per week (standard working hours 7am-3pm, Monday-Friday)
Base: Inspire Headquarters, Glaisdale Parkway, Nottingham NG7 8GP
We are seeing a flexible and motivated delivery driver/assistant building officer to work in the Logistics Team who sort and deliver the varied resources that Inspire provide across the whole of Nottinghamshire. Reporting to the Senior Building Officer, this post will also assist with the day-to-day building tasks at Inspire HQ, including opening and closing the building, assisting with regular building checks and the sorting of library stock and other items for delivery across all of Inspire’s 60+ sites. You will undertake van deliveries to Inspire sites and schools across Nottinghamshire.
The role also includes preparing meeting rooms ready for hire, moving furniture and general janitorial and cleaning duties as required.
This is a varied role visiting various sites working with a wide variety of Inspire services and different teams. A friendly and flexible approach and good organisational skills are essential, with the ability to take instruction and safely operate Inspire vehicles. A full UK driving license is an essential requirement.
Shortlisting will take place on 30th May with interviews to be held on Wednesday 7th June. Shortlisted candidates will be contacted by 1st June if successful in gaining an interview.
For further information about the role and how we work at Inspire, please contact Andy Martin, Senior Building Officer andy.martin@inspireculture.org.uk 0115 8044333
Job Title Delivery Driver/Asst Building Officer
Inspire: Culture, Learning & Libraries
Job Purpose
To provide a consistent, high quality customer focused library and information service through the provision of a fast and efficient van delivery service transporting books, resources and furniture items to libraries, schools and other Council buildings and to play a key role in the smooth and efficient running of the caretaking and dispatch functions at Library Headquarters.
Key Responsibilities
1. To ensure the highest possible customer experience by providing an excellent service to library and ELS customers
2. To respond appropriately to customer feedback, being clear where this should be dealt with personally or be referred on to senior staff
3. To undertake van deliveries, driving in accordance with Inspire vehicles and the Road Traffic Act Regulations, to public libraries and their customers according to standard schedules and routings. This will involve the locking and unlocking of library buildings and the setting of security alarms.
4. To undertake van deliveries/collections to / from schools and any other customers of the Education Library Service and Instrumental Music Service
5. To undertake other deliveries as directed by the Senior Building Officer, assisting staff with packing and unpacking as necessary
6. Assist with all aspects of loading and unloading library and suppliers’ vehicles
7. Receipt, unpacking, sorting, distribution and dispatch of Inspire goods, including books and related materials, miscellaneous items of furniture and musical instruments
8. Undertake general janitorial, basic maintenance and specific cleaning duties, including waste removal.
9. Opening/closing down the Glaisdale building including all security checks, setting burglar alarm system and locking up the premises.
10. Responsibility for the safe operation of the vehicle under all conditions.
11. To follow correct processes and to alert the appropriate manager to ensure compliance with vehicle maintenance, building management and health and safety requirements and make sure the vehicle is secure and parked safely when not in use
The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines,
Nottinghamshire County Council (NCC) contractual requirements, and professional best practice
Education and Knowledge Required for the role
1. Possession of a full, valid UK driving license
2. Knowledge of the principles and practices of excellent customer service
3. Knowledge of and interest in the library service and its services
Skills and Experience
4. Experience of working in, and contributing to, a team and an
5. understanding of team working
6. Experience of driving a transit van
7. Experience of working independently as the role requires
Role Dimensions
1. Driving to locations across Nottinghamshire
Job Title: Delivery Driver/Asst Building Officer
Inspire: Culture, Learning & Libraries
1. Demonstrates effective customer service skills – in person, online or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer
2. Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
Deliver the service offer
1. Advises and promotes the Inspire Service Offer to customers – to meet their immediate needs and other services that could be of interest or benefit them
2. Embraces any changes to the offer and any associated changes to processes or working practices positively
1. Communicates effectively in person, one-one-one, and in writing respectfully and in a style appropriate to the person and situation
1. Adopts a friendly, helpful, supportive and respectful manner when working with others
2. Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others
1. Incorporate the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders
Working Efficiently & Cost Effectively
1. Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets
2. Plans ahead, making best use if time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits
Skills and Qualifications
1: (GCSE Grades D-G) or Level 1 Diploma (Foundation)
Including: Good verbal communication skills – willing to or working towards Level 2 English and Maths