Job Description
Department: Data Quality - Business Improvement
Location: Sheffield, UK, Hybrid
Status: Full Time, Permanent
Tes is the world's largest professional network for teachers. We power schools and enable great teaching worldwide, by creating trusted educational solutions to make the greatest difference in education. We are undergoing an exciting transformation within our Product Development and are seeking Software Engineers to join us on the next phase of our journey.
Tes Global have a rare and exciting opportunity to join our Data Quality team within the Business Improvements section of the business.
Role Overview:
Reporting to the Data Quality Manager, you will have a central role in the day-to-day management of our organisational CRM data company wide. This includes schools, educational companies, local authorities and agencies both nationally and internationally.
You will be responsible for ensuring that the customer records stored in our business systems are accurate and up to date which will involve online data verification/validation, entry and cleansing.
As the gatekeeper of the company’s master data, you will need the ability to look at the wider picture and the confidence and to say ‘no’ when it is necessary to protect the integrity of the data.
Key Role Responsibilities:
- Create and maintain Customer Account Records within the Company’s CRM System
- Manage an Outlook mailbox of customer queries on a rota basis
- Validation and Verification of data using various online sources prior to manual input or amendment into customer records
- Extract and manipulate data from external online sources for bulk upload to customer records
- As part of both day-to-day operations and projects, monitor and report on the quality of the data and suggest improvements
- Play a key part in matching data during any period of M&A activity
- Undertake other Administration duties as required
Education and Experience requirements:
- Although training will be provided, administration experience of working with records within a customer database and Excel is essential in order to hit the ground running
- Attention to detail is vital in order to ensure Data Quality at all times
- Excellent PC/MS Office as well as oral and written communication skills
- Experience of extracting data from a variety of online systems
- Previous use of Salesforce would be advantageous; however, more important is the ability and willingness to learn
- Knowledge of the education sector and terminology would be beneficial
Skills Required:
- Ability to act on your own initiative when dealing with issues, and to be proactive in your approach to your work, without resorting to guessing or assuming
- Ability to prioritise and multi-task. Having a flexible approach to work with changing deadlines and scope
- Ability to put technical issues across in clear, patient, polite and straight forward way
- You would describe yourself as logical thinking, a great problem solver and innovative
- Strong drive and self-motivated with the ability to work independently as well as part of a great team
- Ability to understand business goals, strategy and customer data requests and to follow data rules, processes and procedures
- Ability to develop excellent working relationships and work closely with people from different roles and departments, building relationships across a diverse range of personalities, abilities and cultures.
- Ability and confidence to push back and say ‘no’ where necessary and make alternative suggestions, always thinking of the best way to meet the requirement rather than what has been requested in the journey to data quality and integrity
What do you get in return?
- 25 days annual leave rising to 30
- 5% pension after probation
- Hybrid working, 3+ days in the office
- Health care cash plan
- State of the art city centre offices
- Access to a range of benefits via My Benefits World
- Discounted city centre parking
- Free eye care cover
- Life Assurance
- Cycle to Work Scheme
- EAP (Employee assistance programme)
- Monthly Tes Socials
- Access to an extensive Learning and Development menu
Who are Tes?
Tes powers schools and enables great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.
For more than 100 years, we’ve supported schools and been a champion of great teaching. As education is changing, so are we. We’ve grown to provide a wide range of products to help schools and students flourish.
We work together with teachers and schools to build trusted education solutions that help them to be the best they can be. From safeguarding and compliance, to staff and pupil management, and professional development and SEND provision, our innovative and flexible services help teachers and school leaders worldwide to provide the best education to millions of children.
Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.
Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.
We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organisation striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.
Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.
www.tes.com/tesglobal
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