Operations Coordinator | Homeworker | Permanent
Salary: £25,000
Hours: 40 Hours
Shifts: Monday- Friday, 10:00am-19:00pm
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
- Travel for cheaper with interest free season ticket loans (available after a years’ service)
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator- Pharmacy & Logistics to ensure we continue growing and improving every day.
This is where you come in!
CitySprint have an exciting opportunity for an Operations Coordinator- Pharmacy & Logistics to undertake the day-to-day support of key/complex Citysprint contracts, providing the highest level of customer service and support to ensure that all tasks are performed in line with Customer and Business specific SLA’s. Working with all multiple colleagues across the business and building professional relationships with clients and suppliers.
You will be reporting into the Supervisor- Pharmacy & Logistics
Roles & Responsibilities of an Operations Coordinator:
- Confidently deal with all incoming customer calls quickly, courteously, and efficiently.
- Action all emails received into the Pharmacy Team.
- Make bookings accurately, advising clients of options to suit their requirements.
- Complete client bookings using CitySprint’s booking platforms
- Proactively keep clients informed of delays or issues as advised using the clients tracking sheet where applicable.
- Proactive use of Salesforce including updating client details entering cases and logging calls
- Deal with Service issues promptly as they arise
- Liaise with staff at all CitySprint service centres across the business as necessary.
- Monitor SLA performance to ensure targets are bring met
- Highlight and investigate and raise areas of concern to Pharmacy supervisor/manager
- Attend conference calls as required by the Manager/client and feedback any relevant action points to the business
- Courier queries are dealt with effectively and promptly
- Adherence to CitySprint’ s Quality and Environmental Management ISO Systems.
Skills needed for an Operations Coordinator:
- Recognises that by the nature of our business, we may at times carry information or items that are highly sensitive and confidential and acknowledges and respects this
- High Levels of Punctuality and attendance
- Ability to reprioritise tasks/ workload in line with changing business needs
- Excellent verbal and written skills
- Works well as part of a team, is objective and be open-minded towards the ideas and views of others, gives as well as welcomes feedback, contributes to building team spirit, aids others to succeed.
- Working knowledge of Microsoft Office Suite
If this Operations Coordinator- Pharmacy & Logistics sounds like you, we really want to hear from you! Please don’t delay, send us your CV and covering letter outlining why you're the best person for the job.
We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible.
We do not require the assistance of agencies with this vacancy – thank you in advance.