Senior Technical Account Manager
We’re looking for a Senior Technical Account Manager to join the Client Services team, working directly with agencies, partners and clients from our London headquarters. The role will involve the management of multiple advertising campaigns from set up to completion, optimising where possible and troubleshooting issues where appropriate. There is an additional element of account management within the role, requiring the provision of reports that leverage campaign insights while also educating and assisting clients to meet their advertiser expectations.
The ideal candidate will have a ‘can-do’ attitude, a proactive approach and the ability to use their initiative. They will also need to be comfortable with both the servicing and socialising aspects of client relationship management.
This role reports into the UK & International Lead and sits within the senior leadership team of UK Client Services, directly supporting the smooth-running of our UK & International business units.
Key responsibilities
Be a Client Solutions Expert:
- In partnership with clients, identify, create, and implement solutions hit their key objectives
- Consult and educate our clients on product solutions and best practices
- Analyse data and insights to guide strategy and implementation of our solutions
Account Management:
- Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
- Provide weekly reporting for clients; illustrating the outcomes of their investment
- Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
- Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
- Ensure we meet our client SLAs via top tier account management skills and expertise
- Project manage the end-to-end ‘Client Experience’
- Update internal pipeline systems to reflect accurate monthly budget splits for bookings
- Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients
Guide Media Outcomes & Ad-Ops Strategy
- Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.)
- Convey the appropriate setups to Ad-Ops via internal systems such a JIRA
- Act as a conduit between client and Ad-Ops throughout the campaign delivery process
- Be experts in demonstrating the use and knowledge of the Blis product suite
Project Management and Internal Operations:
- Project manage complex work streams
- Oversee internal and India account operations (e.g. troubleshooting issues, account set up, etc.)
- Update internal pipeline systems to reflect accurate monthly budget splits for bookings
People Management and Leadership
- Role will be subject to line management responsibility
- Lead, train and develop junior talent within the team
- Act as an ambassador for best practice, always leading by example
- Advising upper management of team needs
- Support in the interview and hiring processes
- Setting KPIs and Objectives that align to personal and business goals
Skills and requirements
- 3-6 years of industry experience, preferably within programmatic and/or mobile
- Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
- Previous experience of people management is highly desirable
- Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
- Excellent communication skills; written and verbal
- Possesses a strong understanding of client and programmatic success metrics
- Works well both within a team and individually
- Has excellent organizational and time management skills to juggle multiple tasks
- Strong Excel and PowerPoint skills
- Ability to problem solve and analyse data sets from various platforms
- Technically savvy with commercial acumen
About us
Blis is the audience-first platform that doesn't rely on personal data. We’re an integrated planning and buying platform that delivers scaled, relevant and high-performing audiences, helping the world’s largest brands and media agencies achieve their goals.
Over the past 19 years, Blis has built its reputation on delivering award-winning location-powered advertising solutions. In today’s consumer-centric landscape, Blis is transforming the role of location data by combining it with a broad range of rich and powerful datasets to give our clients the deepest audience understanding available. Our unique approach to integrated planning and buying provides personalised targeting and performance without reliance on personal data. We serve relevant ads to the highest-value addressable audiences across any channel and deliver our clients’ campaign outcomes every time, from brand awareness and engagement through to store/site visits and sales.
Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency.
At Blis our vision is to be the undisputed leader in location-powered advertising and analytics. We believe that values create behaviours and behaviours create a culture. Our company values are a huge part of our DNA. We are fully committed to creating a powerful culture of inclusivity and belonging that embraces diversity, encourages people to bring their authentic selves to work, educates everyone at Blis about matters of equality and engages with the wider industry community to drive social change.
As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment, by employees or by others who do business with us.
Our values
Brave
We're leaders not followers
An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives
us to innovate. We don’t see barriers, just possibilities.
We take ownership and hold ourselves accountable for outcomes, good and bad – and we don’t pass the buck.
Love our clients
We're client obsessed
We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the centre of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.
Inclusive
We're one team
We are empathetic and embrace diversity. Everyone has
a voice and can bring their authentic self to work. We care
about and support each other – with humility and good
humour. Mutual respect and wellbeing are key. We strive
to eliminate bias and be open and transparent.
Solutions driven
We're action oriented
Speed matters in business, so we're solution-driven and
action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters.
We collaborate and break silos, working thoughtfully and
with urgency to solve problems, while learning from mistakes
and celebrating wins.