Internally known as 'ERT - Emergency Response Team' these roles will encompass a variety of maintenance works including plumbing, electrics, door repairs and AC unit repairs amongst others. Therefore, this role will require adaptability to provide a multiskilled approach to a variety of tasks.
Overall Job Purpose
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The main purpose of the Team is to attend as many emergency jobs as possible and to carry out a variety of maintenance works. This ranges from smaller works such as faulty doors, lights etc through to larger projects including roof repairs, plant room works etc.
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To complete quality reactive maintenance within hotels, in a geographical area of responsibility ensuring that the hotels are consistently well maintained to brand standard.
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To consistently deliver a first time fix on all jobs.
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To observe safe working practices and comply with all health & safety legislation.
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To develop strong working relationships with the hotel operations teams ensuring that the customer is a key focus.
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On-Call support covers Monday to Saturday outside of core working hours
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Core working hours 0800 - 2000 with early shift (0800-1630) and late shift (1130-2000) with on-call engineers working the late shift when on- call which is 1 in 3 weeks.
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Any emergency / H&S calls received after 0600 in the morning or 1800 in the evening Mon-Sat will fall into the callout process
Responsibilities:
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First time fix of completion of reactive maintenance jobs that are scheduled for hotels.
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Drive and maintain strong relationships with the hotel operations team in line with our values.
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To comply with the requirements of Health and Safety, other relevant legislation and Travelodge policies and procedures and H&S responsibility for direct reports. Ensure that PPE is used as required.
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To ensure that all jobs allocated are consistently completed to a satisfactory finish in accordance with agreed standards and KPIs.
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To be responsible for returning rooms to sale as quickly and efficiently as possible in a safe and tidy manner.
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To manage van storage of stock to agreed levels and ensure that you have parts available to complete jobs as quickly and efficiently as possible.
Person Specification: Skills, Knowledge & Qualifications
Essential:
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The candidate will be required to be time served in a trade or have either City and Guilds (6129) Certificate in Basic Plumbing and NVQ Level 2 or electrical certification to 17 Edition (2382/10); Inspection and testing (2391/10) and Part P registered with a government body (e.g. NICEIC), NVQ Level 3.
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High levels of attention to detail.
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Drive and determination to continuously improve.
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High levels of customer insight and brand passion.
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Good communication skills, both internally and with suppliers and 3rd parties
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IT and systems literate essential
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Proven track record of delivery and success.
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Good level of personal impact and confidence.
Desirable:
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It would be beneficial although not essential if the candidate had experience or qualifications in the following areas. Auto Doors, Catering equipment, AC (including F Gas), M&E including plant room experience or general building works