About the role
As a Post Office Counter Manager, you will lead your team to ensure the store is a great place for people to work and shop. Providing excellent customer experience you will ensure every aspect of the Post Office services we offer are delivered effectively and within Post Office Ltd guidelines.
Reporting to the Store Manager you will be responsible for:
- Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better.
- Working with the Store Manager to get the best out of the store’s commercial performance, always thinking of new ways to improve our offering.
- Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service.
- Building and managing relationships, understanding the important role your Post Office plays in supporting the local community.
About the company
Morrisons acquired the McColl’s business in 2022. Our convenience proposition consists of a
network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl’s, Martins and R S McColl stores across England, Scotland, and Wales.
Our Convenience business has huge plans – by the end of 2023 we aim to have converted over 700 of the McColl’s stores to Morrisons Daily. We won’t stop there, we plan to convert and acquire more stores in the future.
Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we’re always available when customers need us.
About you
Our Post Office Counter Managers typically have prior experience in fast paced, service focused environments, such as Retail. This isn’t a must have but you’ll definitely need experience in the following.
- Experience of dealing with financial products is advantageous but not essential.
- Ability to coach, motivate and inspire in order to create a successful team culture.
- Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things.
- A passion for rolling up your sleeves to support the team in delivering the store objectives.
We are an equal opportunities employer and welcome applications from all sections of the community.
If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes:
- 10% colleague discount at McColl’s & Morrisons Daily stores
- Contributory Pension
- 28 days holiday (inclusive of bank holidays)
- Access to Health & Wellbeing support
As a Post Office Counter Manager your hours are generally 09.00-17.30 Monday - Friday and Saturday’s 09.00-13.00.