You will be required to operationally manage allocated front of house reception teams.
The successful candidate will work in partnership with the Outpatient Nursing Team and administration resources and structures deliver optimum patient flows in the main outpatient area, making recommendations to the Assistant Service Manager on workforce allocation and skill mix.
To Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practice
You will manage the interface between the front house, outpatient appointment centre and service leads to ensure a highly efficient and effective outpatient service for patients.
Ensure that the Trust delivers excellent outpatient care by supporting
implementation of a rolling customer care training programme for all reception staff and performance management against these standards and maintenance of clean and presentable outpatient waiting and clinical areas in main outpatients.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.