International Account Manager

Job ID:

5651306

Location:

Birmingham, England

Published:

2 days ago

Salary 20592 - 41094 GBP

Company

Johnson Fleming

Website

www.johnsonfleming.co.uk

Headquarters

Worcester, United Kingdom

CEO

Simon Fletcher

Revenue

Unknown / Non-Applicable

Type

Company - Private

Sector

Finance

Founded

Job Description

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we need someone to join us to assist with a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.

Who are we and what do we do?

NFP is a leading global insurance business with four core service lines:

employee benefits
insurance broking and consultancy
HR consultancy
wealth management

With 6,600 employees worldwide, including 250 in the UK and Ireland, we’re an outstanding company whose passion for building relationships is founded on trust and communication and is at the very heart of everything we do.

What you’ll love about us

We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP

We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.

About the role

We are recruiting for a International Account Manager to join our growing team in Birmingham. You will be reporting to the International Employee Benefits Manager, assisting with a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.

Overview of duties:

Gathering information – liaise with product providers, human resources, other third parties as well as internet based tools such as AXCO to conduct research on behalf of the client into their local markets and product options
Understand client aims and objectives, requirements as per IDD to ensure recommendations are suitable, particular to each country
Client servicing – respond promptly to client enquiries, in line with agreed levels of service (usually 24 hours), regarding their existing arrangements, renewals and any changes in circumstances. Use a worklog or a similar programme to ensure that clients are fully informed as to progress
Client/Broker management - ensure the relationship between the client or broker is managed effectively and work alongside the local broker for the client’s renewals and administration of the client’s benefit plans, ensuring the client’s objectives are carried out on their behalf.
Attending client meetings/conference calls both with Consultants and individually as appropriate.
Adhere to NFP Minimum Standards/Process Guides – work in line with the agreed minimum standards and process guides for Account Management to ensure that all clients receive outstanding customer service
Updating system – keep the back-office system up to date with client information and provider/broker contacts to ensure that high levels of customer service are delivered.
Client reviews and reports – producing detailed reports and summaries for client reviews as required ensuring clients receive the most up to date and relevant information and guidance and liaising with the Consultant on these
Use Egnyte – to ensure that all client documentation is available in the correct place and is accessible by the client, and by MTBC colleagues in case of absence
Account development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio ensuring this information is promptly recorded and passed onto the relevant person
Compliance – ensuring that all activities are fully compliant and that your knowledge is up to date to protect client interests and NFP Benefits and on international compliance rules
Technical expertise – ensure knowledge is refreshed and up to date concerning products and particular country specialisations
Train and mentor new starters – be part of the team to support new members, allowing them to shadow work and offering expertise and insights into clients, how we work and the external market
Management Information – provide accurate and clear management information to the Management Team as required

Person specification

Knowledge, skills and abilities:

Customer orientation - Display a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations. A passion for delivering customer service excellence, going over and above.
Strong communicator - Able to express themselves clearly and positively, both verbally and in written communication. Excellent listening skills, always checks administrative work.
Excellent organiser – including time management and prioritization - Prioritises customer needs above all else. Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.
Activity oriented - Works at a fast pace but doesn’t sacrifice attention to detail, enjoys being busy.
Problem solver/innovative - Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions. Brings new ideas to the table.

Education and experience:

BA or BS degree preferred or equivalent experience

Key Information

Salary: Competitive depending upon experience

Hours: 35 hours Monday - Friday

Location: Birmingham – hybrid working up to 2 days home based

Benefits: 25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc

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