Position
Conference & Events Supervisor
The Waldorf Hilton Londonis an iconic & historic London hotel built in the late 1800, located in Aldwych.
The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from Covent Garden, The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Homage's restaurant and Decor pays tribute to the Grand Cafes of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey's bar & Lounge offers crafty & cosmopolitan cocktails as well as canapes and light bites.
Salary
The salary for this position is PS13.80 an hour plus Service Charge (39 Hours a week contract)
Benefits
The benefits of working for The Waldorf Hilton London are huge:
- Go Hilton rates so you can travel the world
- Holiday pay increasing with length of service
- Laundry service and full provision of uniform
What will I be doing?
As a C&E; Supervisor, you are responsible for assisting with managing all aspects of Conference & Banqueting operations to deliver an excellent Guest and Member experience.
A C&E; Supervisor would also be required to optimise sales and provide leadership to the team to ensure service standard are at the highest level. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in managing all Conference & Banqueting operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of C&B;
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the C&B; teams to ensure targets are met and exceeded both for the hotel and individual development
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure that training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
What are we looking for?
A C&E; Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.
- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!